Own and optimize a multi-product AI suite for financial institutions, driving significant enhancements across various platforms to improve member experience and product metrics.
Banking is being reimagined—and customers expect every interaction to be easy, personal, and instant.
We are building a universal banking assistant that millions of U.S. consumers can use to transact across all financial institutions and, over time, autonomously drive their financial goals. Powered by our proprietary BankGPT platform, this assistant is positioned to displace age-old legacy systems within financial institutions and own the end-to-end CX stack, unlocking a $200B opportunity and potentially replacing multiple publicly traded companies.
Ultimately, our mission is to drive financial well-being for millions of consumers.
With over two-thirds of Americans living paycheck to paycheck, 50% holding less than $500 in savings, and only 17% financially literate, we aim to put financial well-being on autopilot to help solve this problem.
About the Role:
You're taking ownership of the product portfolio that drives the majority of interface.ai's current revenue: a multi-product AI suite spanning chat, voice, and digital channels, deployed across a large and growing base of financial institutions. This is an operator's challenge at a critical growth moment. Assess health across products, prioritize ruthlessly, and drive improvements that compound across the entire suite. The products share a common AI platform, and your job is to make them work together seamlessly while pushing each product's metrics higher. You'll be the senior IC and product anchor for the member-facing product pillar, setting product direction, mentoring peer PMs, breaking ties, and ensuring the existing products continue to deliver while the company invests in the future.
Key Responsibilities
AI-powered digital banking: The chat-based member experience, covering account management, transactions, service resolution, and more
AI-powered voice banking: The same core capabilities delivered through phone-based conversational AI, with a focus on automation quality and member experience
AI-powered conversion: End-to-end workflows that guide members through applications and complex financial actions across chat and voice, turning intent into completion
Proactive intelligence: How the platform surfaces the right information, reminders, insights, and opportunities to members at the right time across all channels
Pillar leadership: Set product direction for the member-facing pillar. Mentor PMs, have input on hiring, and raise the quality bar
Required Qualifications
Preferred Skills
Who you are?
You're the operator who walks into a multi-product portfolio and within weeks knows exactly which product is healthy, which is underperforming, and which metric to move first. You don't just manage products, you manage a *system* of products that share infrastructure, serve overlapping users, and compound in value when they work together. You've been the person that enterprise customers trust. You can walk into a room of financial institution executives, understand their pain in the first ten minutes, and translate it into a product improvement by the end of the week. You balance customer empathy with business discipline: you won't build something just because a customer asks, but you'll never dismiss a pain point without investigation. You build your own tools and workflows. You use AI to track portfolio health, analyze usage patterns at scale, prototype product improvements, and automate the parts of product management that don't require human judgment — building agents, creating automated workflows, writing scripts, whatever makes the work faster. You manage a multi-product portfolio at a pace that would be impossible without AI, and that's the point.
Our Values
Act Like You're the Founder: Own the outcome from start to finish
No Fear. Speak Your Mind: Candor moves us forward
Pursuit of Excellence: Raise the bar, every time
AI-First Mindset: Think automation, intelligence, and scale-first in every solution
Don't Assume. Seek to Understand: Start with questions, not conclusions
How We Work?
Every PM builds with AI daily. Our standard toolkit is Cursor, MCP integrations, and custom AI agents — and we onboard every new hire on these tools in their first week. We hold a high quality bar and move at startup speed. Flat organization. No empire-building.
Compensation
We’re an in-office company in Bay area, driven by a shared commitment to excellence and velocity. This role is based in our Palo Alto office and is expected to work on-site with the team.
Benefits
At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.
Health Insurance
100% paid health, dental & vision care
401(k) match & wellness perks
401(k) match & financial wellness perks
Paid Time Off
Discretionary PTO + paid parental leave
In-office position
We’re an in-office company in Bay area
Wellness Stipend
Mental health, wellness & family benefits
Interface AI creates a universal banking assistant using its proprietary BankGPT platform, designed to empower millions of U.S. consumers to effortlessly transact with financial institutions and achieve their financial goals. By leveraging AI-powered automation, we enhance operational efficiency and elevate customer experience in the banking sector.
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Principal Product Manager Q&A's