Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace.
Our momentum comes from a simple but powerful idea: help every customer-facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call tasks, and AI Assist Pro delivers real-time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service.
We’ve built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world-class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets.
At Aircall, you’ll join a company in motion—ambitious, profitable, and product-driven—where impact is visible, decisions are fast, and growth is real.
How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
We are seeking a proactive Principal Product Designer to join our team and drive the evolution of our cross-product experiences. You will work cross-functionally with Product, Engineering, Data, and Go-to-market teams on the most complex ecosystem problems to improve the E2E user experience.
This role is ideal for someone who loves solving complex problems, working collaboratively across functions and time zones, and solving real customer problems. Bonus points for someone who loves coaching and exploring tools and processes to help the design team solve customer problems.
Key Responsibilities
Lead end-to-end design vision and execution across product experiences.
Partner with Product, Engineering, and Leadership to shape strategy and identify roadmap opportunities.
Deliver elegant, user-centered solutions that balance business goals and technical constraints.
Conduct research, champion user insights, and advocate for accessibility, inclusivity, and usability.
Drive design excellence by establishing scalable systems, processes, and guidelines.
Influence company-wide decision-making as a design thought leader.
Partner with Marketing/Brand teams to align product design with overall company identity.
Qualifications
10+ years of experience in product design, with a proven track record of designing and shipping high-quality digital products end-to-end
Deep craft expertise in interaction and visual design, with a strong portfolio that demonstrates design systems thinking, user-centered design, and executional excellence
Experience operating at a Principal or Staff level, owning complex product spaces and influencing cross-functional teams
Strong strategic thinking abilities; capable of identifying and framing design opportunities that drive product and business impact — especially around user activation, adoption, and usability
Exceptional communication and collaboration skills; able to influence product managers, engineers, and stakeholders through clear rationale and compelling design storytelling
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💵 Competitive salary package & equity
🏨 Medical, dental, and vision insurance is 100% covered
📈 401k plan with company matching!
✈️ Unlimited PTO — take the time you need to come to work feeling great!
⭐️ Wellness, commuter, and childcare reimbursements
💚 Generous parental leave policy
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
