Banking is being reimagined—and customers expect every interaction to be easy, personal, and instant.

We are building a universal banking assistant that millions of U.S. consumers can use to transact across all financial institutions and, over time, autonomously drive their financial goals. Powered by our proprietary BankGPT platform, this assistant is positioned to displace age-old legacy systems within financial institutions and own the end-to-end CX stack, unlocking a $200B opportunity and potentially replacing multiple publicly traded companies.

Ultimately, our mission is to drive financial well-being for millions of consumers.

With over two-thirds of Americans living paycheck to paycheck, 50% holding less than $500 in savings, and only 17% financially literate, we aim to put financial well-being on autopilot to help solve this problem.

At interface.ai, we are at the forefront of a seismic shift in how banking experiences are imagined and delivered. As the first Principal Product Designer in our fast-growing startup, you will be leading the design revolution for a new era of banking defined by Agent AI. We envision the future of banking as a fully AI-powered, multi-modal experience—where traditional point-and-click (WIMP: Windows, Icons, Menus, Pointer) interfaces give way to seamless, conversational, and intuitive interactions. This is your opportunity to shape a digital companion that redefines financial well-being for customers (our 'BankGPT') and enhances workforce productivity for employees. You will not only own and evolve the product experience but also influence the cultural and creative DNA of our design team.

Responsibilities:

Lead the design process from concept to delivery, collaborating closely with product managers, engineers, and other cross-functional teams.
Conduct user research, gather insights, and translate findings into actionable design solutions.
Develop wireframes, prototypes, and high-fidelity designs for web and mobile applications, with a keen focus on usability and accessibility.
Design conversational interfaces for AI-driven interactions, leveraging natural language processing (NLP) and machine learning to deliver personalized and efficient user experiences.
Iterate on designs based on user feedback, usability testing, and data-driven insights to continuously improve product performance.
Establish and maintain design guidelines, patterns, and best practices to ensure consistency across all digital touchpoints.
Mentor and provide guidance to future members of the design team as the team grows, fostering a culture of creativity, collaboration, and continuous learning.
Drive the design vision for multi-modal interfaces that integrate voice, text, and visuals, eliminating legacy UI paradigms and enabling next-gen Agent AI experiences.
Collaborate with AI and engineering teams to redefine how customers interact with their bank and how employees work within the bank.

Requirements:

Bachelor's or master's degree in Design, Human-Computer Interaction, or a related field.
10 years of experience in product design, with a strong portfolio showcasing expertise in conversational AI and banking products (experience in fintech is preferred).
Proficiency in design tools such as Sketch, Figma, Adobe Creative Suite, etc.
Deep understanding of user-centered design principles and methodologies, with a proven track record of delivering innovative and user-friendly digital experiences.
Experience designing conversational interfaces and familiarity with AI platforms (e.g., Dialogflow, IBM Watson, etc.).
Knowledge of banking industry trends and best practices is preferred.
Excellent communication and collaboration skills, with the ability to effectively articulate design decisions and rationale to stakeholders at all levels.
Strong problem-solving skills and a passion for tackling complex design challenges in a fast-paced, agile startup environment.
Skill in using prompt engineering techniques to enhance productivity, drive efficiency, and decision-making with generative AI tools.

Benefits:

💡 100% paid health, dental & vision care
💰 401(k) match & financial wellness perks
🌴 Discretionary PTO + paid parental leave
🏡 Remote-first flexibility
🧠 Mental health, wellness & family benefits
🚀 A mission-driven team shaping the future of banking

At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

Principal Product Designer

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