Job Summary

As a Principal Product Designer, you will lead design strategies across our product initiatives, applying design thinking to every stage of the product lifecycle. You will uncover and validate customer needs through research, testing, and direct engagement, ensuring that these insights guide the solutions we create.

Your work will extend beyond creating beautiful interfaces to ensuring that teams solve the right problems, that solutions are rooted in a deep understanding of customer needs, and that every release delivers a high level of usability and polish. You will guide design from early discovery through refinement and launch, making certain each experience supports the overall product vision and advances our long-term strategy.

This role requires an experienced design leader who excels at turning customer insights into impactful user experiences, who can champion the “why” behind the work, and who can inspire teams to pursue quality and innovation over producing features for their own sake.

Role and Responsibilities

Define and lead design strategies for high‑impact product initiatives in alignment with the product vision and business goals
Drive discovery of customer needs through research, usability testing, and direct engagement, ensuring insights guide product direction
Maintain and evolve OpenEye’s design strategy for consistency, scalability, and usability, and alignment with business objectives
Oversee complex design projects from concept through launch, ensuring engineering‑ready deliverables meet quality standards before development or release
Mentor and develop junior Product Designers and coach the broader product team in design thinking and best practices
Partner with Product Management, Engineering, and QA to ensure alignment of customer needs, business objectives, and technical feasibility
Ensure feedback from stakeholders and users is integrated into design iterations and post‑launch improvements
Review UX changes for adherence to design standards and usability principles
Stay informed about industry trends, competitor offerings, and emerging technologies to inspire innovation
Other duties as assigned

Minimum Qualifications

Bachelor’s degree in Design, HCI, or a related field
7+ years of professional experience in product design, including senior or higher leadership roles
Proven track record of leading end‑to‑end product design for complex software applications from concept through delivery
Strong portfolio showing designs that address validated customer problems and deliver measurable impact
Demonstrated experience directly leading customer discovery efforts, including research planning, usability testing, and firsthand engagement with end users
Deep understanding of user‑centered methodologies, usability principles, and accessibility standards
Exceptional collaboration and communication skills with the ability to clearly articulate the rationale behind design decisions
Proficiency with modern design tools such as Figma, Sketch, or Adobe XD

Preferred Qualifications

Experience creating, maintaining, and scaling a design system for enterprise software or SaaS products
Experience working in the IP video recording, monitoring, business intelligence, security, home automation, or IoT space
Proven success influencing product direction and roadmap through design leadership and customer insights
Strong ability to balance user needs, business goals, and technical constraints in design decisions
Familiarity with modern software engineering tools and frameworks
Familiarity with AI-driven experience

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

Who You Are:

A Master of Scalable Impact: You excel with a 'one-to-many' mindset, finding clever ways to deliver value to a large portfolio without sacrificing quality.
Data-Driven and Tech-Savvy: You are comfortable using data and AI tools not just to report on the past, but to predict the future and decide where to act next.
A Collaborative Partner: You understand that success in a channel environment means working through partners, not around them, and you thrive on that shared ownership.
A HEROIC Teammate: You embody our values: showing Heroic customer service, championing Ease by making value clear and simple to achieve, taking Responsibility, seeking Opportunities for growth, demonstrating Integrity, and driving Continual improvement.

The Perks!

The pay range for this opportunity is $110,000 - $160,000 annually. In addition, this position is eligible for an annual discretionary bonus.
Employees are eligible to purchase company stock at a discounted rate
Collaborative, fun, creative culture where idea sharing is encouraged
Casual dress (Jeans are welcome!)
Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.
Up to $5,000 annual company match for 401k
Company paid short-term/long-term disability, AD&D and life insurance
Lifestyle Spending Account (LSA) to get reimbursed for your well-being needs
Paid maternity and paternity leave
Pet Insurance
Free annual membership to Care.com
Free access to the Headspace app for you and up to five friends and family members.
15 Days of Paid Vacation accrued per year (increases after year 3)
7 Paid Sick/Wellness days per year
9 Paid Holidays per year
Educational Assistance Program covering non-degree support, undergraduate and graduate degrees
Employee Equipment Program – Free Alarm.com system for your home!

OpenEye is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Notice To Third Party Agencies:

Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to [email protected].

The salary range of this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience. This allows opportunity for growth and development within the role. The salary offered is part of a total compensation package.

The base salary range of this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience. This allows opportunity for growth and development within the role. The base salary offered is part of a total compensation package.

Base Salary Range

$110,000—$160,000 USD

Principal Product Designer

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