Own the overall growth strategy for all retail partners using Instacart's Enterprise solutions, driving success through consultative support and collaboration across multiple specialized teams.
We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
We are seeking a Principal Customer Growth Strategist to own the overall growth strategy for all retail partners using our Enterprise solutions. This role is pivotal in driving the success of our enterprise offerings by devising and owning the processes and methodology for strategically driving growth, providing consultative growth support and advising for CSMs on specific retailer accounts, and refining our customer success methodologies and metrics. As part of the Enterprise Customer Success team within the broader Enterprise Solutions organization, you will collaborate with colleagues across multiple specialized groups such as Project Management, Solutions Architecture, Technical Support, Documentation, and Sales Engineering. This role involves extensive cross-functional collaboration, offering exposure to a wide range of business operations and initiatives.
#LI-Remote
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For Canadian based candidates, the base pay ranges for a successful candidate are listed below.
Instacart is reshaping the grocery landscape with essential delivery services that connect customers to their favorite foods. We empower personal shoppers by providing flexible earning opportunities, making it easier for everyone to access the groceries they love.
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