Principal Chief of Staff, COO

As Principal Chief of Staff, you’ll report to and work closely with the COO, as well as executive leadership to drive strategic priorities, improve operating cadence, and align cross-functional efforts. You’ll act as a trusted advisor, thought partner, and project leader across a wide variety of strategic and operational initiatives. 

We are seeking a strategic, highly organized, and proactive Principal Chief of Staff to the COO to support the operational backbone of Liftoff. This pivotal role will act as an advisor, project leader, and liaison across internal teams and external stakeholders, ensuring the COO’s vision and departmental priorities are executed efficiently and aligned with company objectives. You’ll drive key initiatives, maintain rhythm across operations, and help Liftoff scale effectively. 

Responsibilities:

• Partner with the COO and executive team to shape and advance a 12–18-month strategic roadmap for the Core Operations organization.
• Align departmental activities with broader company goals and facilitate cross-functional prioritization and coordination.
• Lead and manage high-impact projects, overseeing cross-functional execution from initiation to completion.
• Track progress, identify risks, and ensure accountability on strategic initiatives.
• Build strong relationships with Leadership team members, department heads, and peer Chiefs of Staff to drive alignment on initiatives.
• Lead preparation for key internal and external communications, including board materials, all-teams presentations, and strategic memos.
• Facilitate quarterly and annual planning processes, ensuring alignment on priorities, KPIs, and resourcing across teams.
• Develop and maintain operational rhythms (e.g., leadership meetings, goal tracking, reviews) to enhance team effectiveness and accountability.
• Identify, scope, and manage special projects that don’t have a natural home but are critical to business success.
• Collaborate with the Communications team to plan and deliver internal announcements, Town Halls, and executive messaging.
• Coordinate with other Chiefs of Staff and Executive Assistants to ensure clarity and alignment across the leadership team.
• Provide analytical insights and recommendations to the COO and executive team to inform strategic decisions.
• Foster cross-functional alignment by building strong relationships across departments and enabling more seamless collaboration.
• Other duties as assigned.

Requirements:

• Relevant experience in strategy, operations, management consulting, product, or business leadership roles; experience in ad tech or mobile technology is a plus.
• Comfort and aptitude in using GenAI tools in the completion of day to day tasks and projects.
• Demonstrated ability to manage and execute cross-functional projects with multiple stakeholders.
• Excellent analytical, organizational, and problem-solving skills with a strong bias for action.
• Polished communication and presentation skills; comfortable interacting with senior leadership and external partners.
• High emotional intelligence, with a track record of building trust and influence across all levels of an organization.
• Comfortable navigating ambiguity and proactively bringing structure to complex or undefined problem spaces.
• You will have a Growth Mindset, with a willingness to experiment, iterate, and learn continuously in pursuit of improved outcomes.
• You will bring Agency and Urgency, acting proactively and decisively in moving initiatives forward.
• Ability to travel to our office locations as needed.

Location:

Travel to our offices will be required as needed to support in-person collaboration and alignment.

We offer several opportunities for in-person team gatherings, including but not limited to project meetings, regional meetups, and company-wide events. We expect our employees to attend these gatherings at least once per quarter. These gatherings provide essential opportunities for collaboration, communication, and team building.

Compensation:

Liftoff offers all employees a full compensation package that includes equity and health/vision/dental benefits associated with your country of residence. Base compensation will vary based on the candidate's location and experience.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

Please see the independent bias audit report covering our use of Covey here.