Principal Business Analyst

The Position:

We are seeking a highly experienced Principal Business Analyst to join the operations team at Veracyte.  The role will be responsible for mapping and documenting current business processes in partnership with stakeholders from the laboratory, accessioning, customer service, automation, sustaining, and billing departments.  The Principal Business Analyst will work with business partners to identify opportunities for operational process improvements and ways to create efficiencies through harmonization of workflows across different product lines. 

The Principal Business Analyst will work closely with the technical product managers and solution owners on the digital transformation team.  The role will also be responsible for capturing user stories and requirements that will be implemented into various business systems including but not limited to Salesforce, LIMS, NetSuite, and Cloud-based services.     

Key Responsibilities

• Map, document, and maintain end-to-end business processes to support clarity, consistency, and continuous improvement. 
• Analyze current business processes, identify gaps, inefficiencies, and risks, and deliver solutions to improve turnaround time, efficiency, and accuracy. 
• Work with business and solution delivery owners to define and document requirements for the assigned products and services, as well as write user stories, acceptance criteria, feature description decks, process flows, manage traceability and UAT. 
• Maintain a solid knowledge base of the functional and system capabilities of the various areas and products within the assigned product portfolio. 
• Provide analysis and impact to user and business for changes to current functionalities and apply problem solving skills to meet business needs. 
• Support user acceptance testing (UAT) and change management activities. 
• Act as the primary point of contact between business users and technical teams. 
• Communicate project updates, issues, and risks to senior leadership and other stakeholders. 
• Ensure all process changes and system implementations comply with regulatory standards (e.g., CLIA, CAP, HIPAA, FDA). 
• Develop strong cross functional relationships to deliver on broader organizational goals. 

Who You Are:

• Bachelor’s Degree in Information Technology, Computer Science, Life Sciences, or related field. 
• 8+ years’ experience working with complex integrated systems in a healthcare, laboratory diagnostics, or life sciences organization. 
• Experience shaping product visions, defining value hypotheses, outcomes, and success metrics; able to balance short-term delivery with long-term platform scalability. 
• Skilled in analyzing and documenting end-to-end data flows, including profiling, mapping, and how data is analyzed. 
• Strong engagement, communication, and collaborator management skills across scientific and digital transformation partners. 
• Experience working with technical teams to implement business processes in systems, such as Salesforce CRM, LIMS, and ERP systems. 
• Understanding of lab automation ecosystems (e.g., sequencers, liquid handlers, plate readers) and how instrument data flows into LIMS and analytics. 
• Proficiency in business analysis tools (e.g., JIRA, Confluence, Lucid chart, Visio, Tableau, Power BI). 
• Excellent written and verbal communication skills; able to interact effectively with technical and non-technical stakeholders. 
• Familiarity with laboratory, clinical trial, and/or diagnostic workflows required. 

Key Competencies:

• Critical thinking and systems thinking
• Stakeholder engagement and influence
• Requirements elicitation and documentation
• Process modeling and optimization
• Data-driven decision-making
• Adaptability in a fast-paced, regulated environment

#LI-Onsite, #LI-Hybrid

For candidates based in our San Diego office, the salary range is $162,000-176,000.