As a Sr. Specialty Solutions Engineer (Pre-Sales), you will play a key role in driving customer success and supporting a national sales team. You will leverage your expertise in Cisco and Microsoft Collaboration solutions, contact center technologies, and enterprise voice systems to design and implement innovative, scalable solutions that meet customers' unique needs. This position requires technical acumen, business development skills, and the ability to deliver an exceptional white-glove customer experience.
Technical Expertise:
In-Depth Knowledge of:
Cisco Collaboration Stack:
Cisco Unified Communications Manager (CUCM)
Cisco Webex
Licensing and BOM creation via CCW
Cisco Contact Center Solutions:
Cisco Contact Center Express (CCX)
Webex Contact Center
Microsoft Teams Phone:
Teams Phone migrations
Licensing expertise
Voice Systems:
Design and implementation of enterprise voice systems
SIP/PSTN design and enterprise voice migrations
Cisco ISRs
Mid-Level Knowledge of:
UCaaS providers: Zoom Phone, 8x8
CCaaS providers: Five9, Genesys, 8x8
E911 providers
Network, security, and infrastructure technologies
Audio Visual (AV) systems
AudioCodes SBC
Poly
Business Requirements:
Ability to manage and negotiate with customers and partners
Drive business development within the customer base
Deliver customer success through a white-glove experience
Self-starter who thrives in a collaborative team environment
Expertise in BOM (Bill of Materials) and SOW (Statement of Work) creation
Salesforce proficiency
Capacity to work through long sales cycles, maintaining a customer-centric approach
Support a national sales team with technical expertise
Create customer-facing diagrams and deliver PowerPoint presentations
Develop go-to-market strategies
Partner management
Maintain a positive, can-do attitude
Some travel may be required
