SHIELD is a device-first fraud intelligence platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activity. 

Powered by SHIELD AI, we identify the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable fraud intelligence, empowering businesses to stay ahead of new and unknown fraud threats.

We are trusted by global unicorns like inDrive, Alibaba, Swiggy, Meesho, TrueMoney, and more. With offices in Los Angeles, London, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission - eliminating unfairness to enable trust for the world.

Responsibilities

We’re looking for a passionate and motivated Presales Engineer to partner with our Sales team in engaging prospective clients and ensuring SHIELD is the top vendor of choice. You will be responsible for driving successful business outcomes across a broad set of enterprise customers through your passion for discovery, needs identification, solution design and presentation, solution consulting and sales.

• Serve as the primary technical resource during the sales process, delivering product demonstrations, answering technical questions, and explaining the value of our solutions to prospects.
• Work with customers to understand their business challenges and requirements, and design tailored solutions using our SaaS platform to meet their needs.
• Collaborate with the sales team to create compelling proposals and presentations that highlight our product’s capabilities, value proposition, and technical differentiators.
• Lead the technical setup and execution of PoCs or pilots to ensure the solution is configured correctly and meets the customer’s expectations. To also follow up with post PoC reports. 
• Assist with the technical sections of Requests for Proposals (RFPs) and Requests for Information (RFIs), ensuring timely, accurate, and competitive responses.
• Act as a trusted technical advisor for prospects and customers, providing expert guidance on product configuration, integration, and implementation.
• Work closely with customers to gather and document detailed technical and business requirements, ensuring alignment between customer needs and the product’s capabilities.
• Provide feedback to the product and engineering teams based on customer interactions to influence product roadmaps, feature development, and bug fixes.
• Provide training and technical enablement for the sales team, ensuring they have a solid understanding of our product’s technical capabilities and how to position them in different use cases.
• Stay up to date on industry trends, competitor products, and emerging technologies, and share insights with the internal team to enhance the overall sales strategy.

Requirements

• Minimum Bachelor’s degree in Computer Science, Computer Engineering or related field
• Minimum 3 years of Technical Account Management, Sales engineering or Support engineering experience in the B2B enterprise Software / SaaS / payments industry
• Good knowledge in HTTP, JavaScript, RESTful APIs, JSON, OAuth and SQL
• Strong customer focus with an ability to manage multiple priorities and perform in a fast-paced work environment
• Excellent written and verbal communication skills to effectively communicate and present technical concepts to both technical and business audience