Collaborate with customers and internal teams to design solutions and support sales for NMS/ITSM tools, involving travel across the Middle East and Africa.
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently looking for Presales Engineer with a strong background in NMS/ITSM/ITAM solutions to join our client’s team in Saudi Arabia. The ideal candidate will work closely with customers, partners, and the internal development team to define requirements, design solutions, conduct product demonstrations, and support the sales cycle end-to-end.
Gather, analyze, and document customer requirements.
Respond to technical and compliance-related queries from customers and partners.
Identify gaps, feasibility, and customization needs; estimate effort and complexity for customizations.
Prepare and deliver product/solution presentations and demonstrations.
Set up and execute PoC (Proof of Concept) / PoT (Proof of Technology) environments for prospective clients.
Prepare competitive analysis documents comparing solutions, technologies, and industry offerings.
Work closely with the development team to clarify requirements and define the scope/Statement of Work (SOW) for solution implementation.
Maintain knowledge base, case studies, and documentation about customizations and their reusability.
Provide daily/weekly updates on opportunities, ongoing tasks, challenges, and pipeline status to the reporting manager.
Assist in preparing solution BOMs, compliance documents, and solution design materials for NMS / ITSM / ITAM opportunities.
Travel across the Middle East & Africa as needed for presales activities, meetings, demos, and customer engagements.
Minimum 5 years of experience in a customer-facing Presales or Solution Engineering role.
Strong experience working with NMS/ITSM tools (e.g., SolarWinds, FreshWorks, ManageEngine, etc.).
Hands-on experience preparing compliance documents, solution BOMs, and design documents for NMS / ITSM / ITAM solutions.
Solid understanding of ITSM fundamentals.
Prior experience working with customers in the Middle East market.
Excellent verbal and written communication skills.
ITIL certification (mandatory).
Practical experience using or deploying various ITSM platforms.
Ability to define solution USPs based on product, technology, and industry verticals.
Experience delivering training sessions or workshops on NMS / ITSM tools.
TechBiz Global specializes in IT recruitment and software development, offering tailored solutions that empower businesses to enhance their technology capabilities. Our services include recruitment, outstaffing, outsourcing, and consulting, making us a trusted partner for companies looking to achieve their growth objectives in a diverse and global marketplace.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Presales Engineer Q&A's