The Premium Service Intern will be responsible for assisting all Premium Sales & Service events and benefits throughout the year, updating internal Premium Sales & Service documents with new/renewed account information, and assisting in the fulfillment/service of suite tickets and other Premium assets.
ESSENTIAL FUNCTIONS:
The Premium Service Intern position will have daily responsibilities including, without limitation, the following:
- Work closely with Premium Suites Manager under the direction of the Director of Premium Services to facilitate season long touch points
- Coordinate with the Premium Suites Manager for fulfillment of single game suite, loge rentals, and suiteholder orders for all events held at Ford Field.
- Comply with all departmental CRM guidelines to ensure information is accurate, deliverables are tracked and fulfilled, and account information is always up to date
- Create and update Premium Sales & Service trackers to ensure seamless communication across all departments
- Develop and refine innovative tools, strategies and workflows that streamline creative processes and enhance team efficiency
- Premium Concierge Program – tracking and fulfillment of tickets, events, communication, and catering
- Assist in planning and executing all Premium Partner events and functions, including: Training Camp, Suite Tasting, Premium Partner Trips, Premium Prospecting events, and other special receptions
- Assist in game day preparation for all premium accounts, collaboration with operations and gameday registration, setting up stations, check in tables, field passes, maps, photographers, catering, and confirmation of gifting, credentials, and wristbands
- Analyze and propose new initiatives based on an understanding of industry market trends
NONESSENTIAL FUNCTIONS:
- Will maintain an appropriate level of knowledge of Microsoft Office and of web tools and software being used
- Must be motivated, reliable, and able to work independently or as part of a team
- Maintain professionalism when communicating with internal and external contacts
- Must be accurate and efficient with ability to meet deadlines
- Must be detail oriented with strong organizational skills
- Adjust work schedule to meet departmental demands
- Keep appropriate information confidential
- Will accept other responsibilities and duties required by the supervisor consistent with the objectives and essential functions of this position
QUALIFICATIONS/REQUIREMENTS:
- Bachelor’s degree in Sports Management, Business, or related field required
- Minimum 1 year of premium experience required, experience within professional sports or entertainment preferred
- Strong written and verbal communication skills
- Excellent interpersonal skills with ability to connect with, and relate to, all levels of staff, management, clients, and vendors
- Ability to multi-task and effectively adjust to rapidly changing market and business conditions
- Demonstrated work ethic with an innate sense of urgency and tenacity
- Team oriented with the ability to build strong relationships and maintain a professional demeanor and appearance
- Strong computer skills including experience with MS Office products, including but not limited to, Word, Excel, and Outlook with the ability to learn new programs
- Strong time management, administrative, organizational, and customer service skills required
- Ability to work a flexible schedule including nights, weekends, and holidays
- May require work out of both the Ford Field Management Office and the Meijer Performance Center
- A valid Driver’s License and good driving record
- You may use AI as a tool in creating your application, but this role is powered by human talent—your judgement, experience, and character are integral. Please let your personal talent shine.
