Job Title:          Premium Guest Experience Host

Department:     Ballpark Operations

Reports To:      Zone Supervisor

Status:              Event Staff, Seasonal, Non-Exempt  

Primary Objective: You will be one of the first friendly faces to proactively welcome guests to the ballpark and premium spaces. Premium Guest Experience Hosts are responsible for contributing and creating exceptional experiences for all guests by providing courteous, friendly and knowledgeable service. You will be supporting different areas of the ballpark including, but not limited to, premium spaces, the seating bowl and entry gates.

Essential Functions:

• Must be available to work at least sixty percent (60%) of all baseball and large non-baseball events which includes weekdays, weekends and holidays.
• Deliver prompt, friendly and courteous guest service in accordance with Mariners Way standards, providing guests with an exceptional game and event experience.
• Exemplify and embody the T-Mobile Park Premium Principles: Benchmark the experience with each interaction—your interaction sets the tone!, anticipate guests needs—be ready to engage at all times, elevate the experience—each engagement is an opportunity to connect!
• Greet guests with a positive, professional and helpful demeanor upon their arrival and departure from the ballpark. Offer assistance including directions, game schedules, public transportation and other information as necessary
• Proactively identify opportunities for providing an elevated experience, such as first visits, birthdays, anniversaries, and other celebrations
• Be prepared and willing to work in a variety of premium areas and assignments as needed on an event-by-event basis.
• Utilizing ticket scanning equipment to assist guests at entry gates.
• Be knowledgeable and familiar with the ballpark, with an emphasis on premium areas and seating locations; Closely review guests’ tickets for valid date and seat/suite location; clearly communicate directions to guests and assist them in identifying their seats utilizing facilities via stairs, escalators, elevators, and/or ramps.
• Monitor assigned area at all times; be on constant watch for injuries that may result from a foul ball, a home run ball, a slip and fall, etc.
• Clearly communicate location and other relevant information regarding unruly or intoxicated guests, any situation requiring medical attention, or situations requiring clean-up to the appropriate department via communication device and/or radio.
• Ensure walkways and aisles are always clear by effectively communicating the need to keep passageways clear with guests or vendors who are blocking walkways.
• Help Event Operations organize and distribute promotional items at gates and select areas throughout the ballpark when needed.
• Proactively monitor and report Fan Code of Conduct issues.
• Caring for our ballpark by reporting security, safety, and housekeeping issues via appropriate communication channels; including but not limited to portable devices.
• In the event of an emergency, redirect guests from elevators and escalators to ramps and stairwells.
• Attend all mandatory Team Member meetings and training.
• Present yourself in a confident and professional manner in both appearance and personality.
• Maintain expectations and standards provided during training and daily briefings, including upholding confidentiality for any guest or Team Member related incidents or issues.
• Will perform other duties as assigned.
   

                                                                                                                                                      Education and Experience:

• High school diploma or GED preferred. Equivalent, relevant work experience may be considered in lieu of formal education if approved by management.
• Minimum 1 year of hospitality or premium experience require
• Previous experience with sports, entertainment or a related field required.
• Previous customer service experience required.
   

Competencies, Knowledge, Skills and Abilities (KSA’s):

• Authentic and Aware: Exemplifies the highest standards of professionalism and ethics, demonstrating a dedication to doing the right thing and treating everyone with respect. Is self-aware and open to feedback, ability to speak the truth with a positive intent, foster a culture of honesty and builds trust with the team. Commitment to the organization's mission is evident in both words and actions, aligned to actively contribute to the fulfillment of organizational goals.
• Communicate and Collaborate: Values others and their views, actively engaging and partnering with team members. Seeks clarity and shares information transparently, fostering a collaborative environment while influencing others and aligning support. Excels in seeking out and leveraging the right resources, engaging in teamwork with a positive and productive approach. Whether verbally or in writing, communicates in a clear and constructive manner, contributing to an engaged and efficient workplace.
• Execute with Purpose: Takes action and demonstrates accountability, leading with a sense of urgency and dedication to achieving results. Sets and meets challenging expectations for themselves and others, making timely, data-driven decisions and taking ownership of outcomes. Approachable, engaged, and committed; sets a positive tone and cares deeply about the organization. Manages time, priorities, and resources effectively, aiming for and achieving excellence.
• Adapt and Innovate: Acts boldly, fosters innovation, and supports transformational change. Leveraging analysis and insights, develops new directions and solutions, identifying opportunities for improvement and displaying a commitment to fixing them. With an ongoing commitment to learning and self-development, overcomes challenges constructively and adjusts effectively to shifting priorities and rapid change. This approach contributes to a dynamic work environment focused on progress and continuous improvement.

Physical Activities and Working Conditions:

• Outdoor work environment, subject to fluctuation in temperatures, exposure to the sun and elements.
• Must be able to work afternoon, evening and night games and events, prior to opening of facility to the public and through closing of the facility.
• Must be able to stand and/or walk on concrete stairwells, ramps and concourses for the duration of baseball game or event.
• Must be able to walk up and down steep stairs and maintain balance while assisting guests.
• Must be able to lift up to 50 pounds.
• Must have functional near vision.
• Must have functional manual dexterity.

The Mariners are committed to providing competitive pay, perks, and benefits packages for our valued Team Members.

The anticipated starting pay for this seasonal role is $23.00 per hour.

All perks are subject to eligibility requirements and availability and may be modified or amended from time to time.

This information is being provided in accordance with the Washington State Equal Pay and Opportunity Act.