The Presales Engineer has Pre- and After-Sales responsibilities.
In Pre-Sales activities the Engineer supports the Area Manager Sales with technical competence throughout the whole sales process. The Presales Engineer represents the image of the company to establish technical solutions that integrates into end customers systems.
The After-Sales activities focus on technical enhancements and bug tracking communicated by the sales team, partner, and end customers especially around tenders to ensure that Promethean hard- and software products hit the demands of the market.
Responsibilities:
Pre-Sales
Technical hard- and software support remote and in the field for the Area Manager Sales especially for key tender preparation and during key tender process
Reception and tracking of product enhancements for tenders
Support of key customers and partners in the region to answer technical product questions after consulting the Area Manager Sales
Deliver technical training for installing and maintenance Promethean hard- and software for end customer, partner, and co-worker.
After-Sales
Documentation of product enhancements and bugs in the internal portal Promethean Backstage and be internally the first point of contact for the Promethean Support and Escalations Team.
Maintenance and installation of Prometheans internal hard- und software products in the office in the Promethean offices and in the flight cases.
Support of the Area Manager Sales and partner, especially through escalated support requests local at the end customer.
Development of audio-visual training material for partners and end customer in the German speaking market.
General
Installation and training on IT Equipment for new hires based on Promethean standards
Requirements:
Great Knowledge of Promethean hard- and software solutions.
Technical background, best IT or support.
Very good presentation and communication skills
Problem solving orientated
This is a position in a global company, English language skills and excellent German skills are required
Travel and overnight stays required
Base Range: €54,700 - €61,500 - Commission Eligible
Promethean is honored to be an equal opportunity workplace. We realize that by creating teams rich in diverse thoughts and experiences, our people, company and customers are free to thrive. We are committed to providing equal employment opportunities regardless of race, color, national origin, religion, creed, genetic information, sex (including pregnancy, sexual orientation or gender identity), age, marital status, disability, military or veteran status; or any other protected classifications or characteristics under applicable local laws. In addition, Promethean values privacy and the protection of personal information.
For information regarding personal information we collect and our use of such data please see our privacy policy: https://bit.ly/2I83hwP
Please contact [email protected] if you have an accessibility request at any point during the hiring process.
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