👋 Meet knownwell, weight-inclusive healthcare for all. Join a dynamic company that is changing the way care is delivered for patients with obesity. knownwell is a weight-inclusive healthcare company offering metabolic health services, primary care, nutrition counseling and health coaching services for anyone of any size. Our hybrid model allows for both in-clinic and virtual care to bring support to patients where and when they need it. To learn more about our recent Series B funding, led by Andreessen Horowitz and CVS Ventures, please check out this article.
On-Site Requirements: On-Site
Location: Midtown, Manhattan, New York
Schedule: Full-Time
We’re excited to bring our care model to New York and are looking for an experienced and entrepreneurial Practice Manager to help launch and grow our newest clinic. Reporting to the SVP, Practice Operations, this role will lead all aspects of our operations in New York and be accountable for patient experience, team performance, and financial outcomes.
This role is ideal for someone who is motivated by building something new from the ground up, rather than taking over a fully-formed operation. You will be successful in this role if you have an ownership mindset, outstanding people management skills, and a knack for process development and improvement.
Responsibilities:
Clinic Launch & Leadership: Lead the successful launch of the New York clinic, including site preparation, staff onboarding, and workflow implementation.
Team Management: Hire, train, and manage a team of front office and clinical support staff. Create a culture of accountability, collaboration, and compassionate care.
Process Development & Improvement: Build and refine processes and technology workflows that enable consistent, high-quality, and efficient service delivery.
Performance Management: Own clinic-level operational metrics and financials; use data to track performance, identify trends, and take actions that will drive clinic financial results.
Strategic Planning: Partner with Operations leadership and Finance to develop market budgets and forecasts, and prioritize the initiatives that will drive performance.
Growth: Collaborate with our Marketing & Provider Relations teams to support referral relationship development and grow our patient panel in the market.
Day-to-Day Operational Support: Flexibly support Medical Assistants and administrative responsibilities as needed, especially during early clinic operations.
Compliance & Policy: Ensure full compliance with internal policies, HIPAA, and all federal, state, and local regulations.
Note, this is not meant to be an exhaustive list of all assigned responsibilities. Other duties as assigned.
Qualifications:
Required:
Bachelor’s degree in healthcare administration, business, or a related field
5+ years of healthcare operations experience, including 2+ years in a clinic management or leadership role
Experience successfully launching or scaling a healthcare clinic or program
Experience managing clinic P&L and performance metrics
Strong communication and problem-solving skills
Ability to thrive in a fast-paced, ambiguous, and evolving environment
Preferred:
Experience in obesity medicine, primary care, and / or chronic care management
Experience working in a startup or high-growth healthcare organization
Familiarity with the athenahealth EMR
Prior experience as a Medical Assistant or clinical support role
Pay & Perks:
🏢 On-site Opportunity
🩺 Medical, dental, and vision insurance
📈 401K retirement plan with company match
🏝️ Up to 20 days of PTO per year + company holidays
👶 Up to 14 weeks of parental leave (12 for non-birthing parents)
knownwell, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Based on current size of the clinic and HIPAA regulation, providers cannot receive care in clinic and provider’s household members cannot receive primary care in the clinic.
