Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:
- We’ve funded over $100 billion in loans for our customers, more than any other fintech
- Yahoo! Finance - Best Mortgage Lender for First Time Homebuyers of January 2025: Best lender for quick approval
- Yahoo! Finance - Best Mortgage Lenders of 2025: Best online mortgage lender
- Fintech Breakthrough Award: Best Lending Innovation Award
- Money Magazine - 8 Best Mortgage Lenders of 2025: Best for fast closing
- We are Forbes’ Best Online Mortgage Lender for 2023
- We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world
We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive.
A Better Opportunity
We are seeking a results-driven and execution-focused Manager to lead Post Closing operations across multiple interdependent functions, including Pre-Purchase, Collateral, Final Docs, Shipping, Agency Data Delivery, Curtailment Mitigation, and Government Insuring. This leader will be central in managing day-to-day operations, identifying and removing bottlenecks, and ensuring consistent file movement across the post-closing lifecycle. The role demands high agility, visibility into aging loans, and decisive action to resolve escalations before they impact investor delivery or insurability timelines.
Responsibilities
Lead cross-functional operations across Pre-Purchase, Collateral, Final Docs, Shipping, PC Support, Agency Data Delivery, Curtailment Mitigation, and Government Insuring
Oversee end-to-end pipeline performance and loan aging with a focus on SLA adherence, delivery timelines, and risk mitigation
Act as the primary escalation point for Post Closing operational issues impacting investor delivery, agency insuring, or data accuracy
Drive coordination with internal partners (Closing, Servicing, Warehouse Banks, Investor Relations) and external entities (Fannie Mae, Freddie Mac, FHA, VA, and document custodians)
Ensure accurate and timely data delivery to agencies, mitigating downstream insuring delays or agency rejections
Implement and oversee controls to prevent curtailments, ensure purchase readiness, and resolve document exceptions proactively
Manage and coach team across functional areas, ensuring operational alignment, staffing effectiveness, and continuous feedback loops
Lead performance reviews, hiring, promotions, and discipline actions with a focus on productivity and engagement
Provide real-time reporting and visibility to executive leadership regarding loan status, team performance, and emerging risks
Maintain expertise in investor and agency guidelines; communicate and implement changes across Post Closing channels
Triage escalations, identify root causes, and drive rapid resolution to prevent downstream delivery, insuring, or compliance risk
Operate effectively across shifting priorities and hybrid workflows while maintaining strict regulatory and data integrity standards
Qualifications
5+ years of leadership experience in Post Closing or end-stage mortgage operations
High School Diploma or GED required; Bachelor’s Degree preferred
Deep understanding of investor delivery, trailing docs, insuring requirements, and data reconciliation
Expertise in data integrity, curtailment prevention, and insurability standards (FHA, VA, USDA, Fannie, Freddie)
Experience managing teams in a high-volume, SLA-driven environment
Deep understanding of delivery, purchase, and insuring readiness
Proven success in managing both people and processes in a performance-critical role
Demonstrated experience with analytical, critical thinking, problem solving, and making solid business decisions
Demonstrated experience managing multiple pipelines across different loan channels
Demonstrated experience working in a fast paced and changing environment
Demonstrated experience effectively managing relationships with internal and external partners
Company Benefits
We are thrilled to offer all our full-time employees the following benefit offerings:
- Benefits eligibility effective DAY ONE
- *$0 medical plan premium offering coverage nationwide paired with our Health Savings Account that includes an employer contribution (*Additional Medical, dental, vision plan options also all with nationwide coverage)
- Flexible PTO
- Immediate virtual mental health support by licensed therapists for our employees and their eligible dependents age 6 and up! First few visits at no cost to you!
- Personalized care for every fertility and family care journey for our employees and their partner!
- Dependent care benefits (i.e. childcare and/or elder care costs) and commuter benefits both include a company match!
- Discount programs and perks including pet Insurance!
The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided.
Disclaimer
Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
