Portuguese Speaking Service Desk Analyst

Patrique Mercier Recruitment ES is seeking a talented Portuguese Speaking Service Desk Analyst to join our dedicated team, providing top-notch support to our Portuguese-speaking clients. This role offers you the chance to blend your communication skills with your technical expertise to make a positive impact on our customer experience.

As a Service Desk Analyst, you will be the first line of support for clients, assisting them with any inquiries or technical issues they may face. Your role is crucial in ensuring customer satisfaction and promoting an exceptional service experience.

Key Responsibilities

• Manage and respond to customer inquiries in Portuguese via phone, email, and chat.
• Troubleshoot and resolve technical issues promptly and efficiently.
• Document customer interactions and solutions in the service desk system.
• Provide advice and guidance on product use to enhance customer experience.
• Collaborate with team members to improve service delivery and identify areas for process enhancement.
• Engage in ongoing training to stay abreast of service offerings and customer support techniques.

Requirements

• Fluency in Portuguese (both written and spoken) is essential. Your nationality and native language should be clearly stated.
• Experience in customer service or technical support roles is preferred.
• Strong analytical and troubleshooting capabilities.
• Excellent communication skills with a focus on customer satisfaction.
• Ability to work effectively both independently and as part of a team.
• Willingness to learn and adapt to new challenges in a dynamic environment.
• Commitment to delivering high-quality customer service.

Benefits

• ·         Private Health Insurance
• ·         Training & Development
• ·         Performance Bonus
• ·         2 Extra Salaries Per Year Fully Paid Training
• ·         Fully Paid Relocation Package ( flight, transfer and 2 weeks hotel )
• ·         Free Greek Lessons, discounts and other perks