Portuguese Speaking Customer Support for Mobile Banking Services Department

Patrique Mercier Recruitment PT is excited to present an incredible opportunity for a Portuguese Speaking Customer Support representative within the Mobile Banking Services Department. Our guiding principle, 'With a new dawn comes your Next Job!', drives us to connect talented individuals with rewarding career opportunities in innovative sectors. In this crucial role, you will provide expert support to Portuguese-speaking customers who utilize mobile banking services, addressing their inquiries and ensuring a seamless banking experience. If you're passionate about customer service and have an interest in financial technology, we encourage you to apply!

Responsibilities

• Deliver high-quality customer support to Portuguese-speaking clients for mobile banking services.
• Assist customers with inquiries related to account management, transactions, and mobile app features.
• Resolve complaints and technical issues promptly and effectively, ensuring customer satisfaction.
• Document customer interactions to maintain accurate records for future reference and continuous improvement.
• Collaborate with technical and product teams to escalate and resolve complex customer issues.
• Stay updated on mobile banking trends and product updates to provide knowledgeable support.
• Foster strong relationships with customers by providing friendly and efficient service.

Requirements

• Fluency in Portuguese and English, both written and spoken.
• Experience in customer support roles, particularly in the banking or financial technology sector is preferred.
• Strong communication skills with a keen focus on customer satisfaction.
• Problem-solving abilities with the capacity to handle sensitive information with discretion.
• Familiarity with customer support systems and banking applications is advantageous.
• Strong organizational skills with the ability to manage multiple inquiries simultaneously.
• Positive attitude, eagerness to learn, and a commitment to delivering high-quality customer service.

Benefits

• Performance bonus.

• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors