We are looking for a Mid‑Market / Small Portfolio Manager to join our team — a hybrid profile combining Customer Success, Account Management, and Business Analytics.
This role is essential in supporting our MM/Small customer segments, improving onboarding, reducing churn, and identifying growth opportunities through data and customer engagement on Global Scale
🔹 What You Will Do
- Manage and improve the onboarding process for MM/Small clients.
- Reduce churn and improve customer satisfaction by identifying risks and designing mitigation plans.
- Build and enhance reporting tools, analytics engines, and dashboards used to monitor customer usage and performance.
- Identify upsell and expansion opportunities using data insights.
- Work closely with Regions, Group Marketing, and Group Sales Ops to ensure a seamless customer experience.
- Provide periodic KPI reporting and deep-dive analyses to support strategic decisions.
- Promote BI products and educate stakeholders on features and use cases.
- Experience as Customer Success Manager, Account Manager, or Business/Data Analyst.
- Strong analytical mindset with the ability to uncover patterns and transform data into actions.
- Experience building or maintaining reporting tools / analytics engines.
- Ability to collaborate with cross‑functional teams and communicate with both technical and non‑technical stakeholders.
- Fluent in English (French is a plus).
- Knowledge of internal systems such as Centrix, PBI, Service Ticket Tools, Cofitil is an advantage.
- Competitive and stable monthly remuneration.
- The opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field.
- Opportunity to acquire knowledge in the field of business information services, trade credit insurance and finance.
- Regular and interesting team building activities.
- An unique professional and human experience, in the expert environment.
