speakit is hiring a

Polish Customer Support Specialist - Athens

Athens, Greece
Full-Time

Do you speak Polish fluently?

Work for the world’s largest multinational company, join a dynamic & multicultural team and let your new journey begin in Athens!

If you are a great communicator, with patience and a problem-solving attitude, you are who we are looking for!

Waste no time, apply now!

What you will need to do:

  • Act as the first point of contact for all the Polish-speaking customers
  • Identify and assess customers’ needs to achieve satisfaction
  • Assist customers to manage/secure their account & passwords
  • Resolve customers’ online store post-sales requests
  • Deliver high quality support
  • Manage large amounts of incoming calls & emails
  • Build sustainable relationships and trust with customer accounts
  • Handle customer complaints, provide appropriate solutions

Requirements

  • Native-level or near-native level in Polish language, along with good English skills
  • Tech savvy, curious and problem-solving acumen
  • Able to identify technical issues and suggest immediate solutions to clients
  • Provide systematic assistance to customers in a communicative manner
  • High School Diploma holder
  • Flexible to work night shifts/ weekend shifts (if applicable)
  • Active listener
  • Prior customer support experience would be an advantage

Benefits

  • Excellent salary (1046€ – 1100€ Gross)
  • 14 salaries
  • Performance-based bonus
  • First-class ongoing training and development
  • Remote opportunities all over Greece
  • Career development opportunities
  • Relocation package in case you reside outside of Greece
  • Multicultural and modern working environment
  • Employee relations team to assist you with integrating the Greek lifestyle & culture


The position requires relocation to Greece

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