At Stitch, we’re building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers’ lives easier with Braze.
Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work.
We’re all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world’s most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze.
About This Role:
We're looking for a highly organized and proactive Associate to join our PMO team. In this role, you'll be instrumental in keeping our growing delivery organization running smoothly—owning resource management, monitoring project health, and helping roll out new staffing processes that set our team up for success. This is an ideal opportunity for someone who thrives on operational excellence and wants to grow their career in a fast-paced consulting environment.
What You’ll Do
- Lead our staffing and resource management function, including owning the end-to-end process, maintaining accurate reporting, partnering with Leadership, Sales, Delivery and the Talent Acquisition team on hiring needs– communicating allocation decisions across teams.
- Partner closely with the Sales and Delivery teams to stay ahead of upcoming staffing needs—understanding the deal pipeline, asking the right questions about project scope and skill requirements, and translating that into capacity planning and resource forecasting.
- Coordinate staffing assignments across multiple projects and workstreams.
- Track resource availability, utilization, and allocation against project needs.
- Support short- and long-term staffing forecasts and capacity planning.
- Assist with onboarding, offboarding, and transitions of resources between projects.
- Review analyze and build Project Health data on a regular cadence, identifying trends/gaps, flagging risks, and surfacing insights to leadership.
- Support the Talent team with rollout of new processes, tools, and structures to the delivery team, ensuring clear communication and smooth adoption.
- Collaborate cross-functionally with delivery leads, recruiters, onboarding and leadership to ensure our people are set up for success on the right projects.
- Take on additional operational projects and initiatives as the PMO function evolves.
What Does Success Look Like In This Role?
- You proactively identify staffing gaps or conflicts before they become problems and communicate clear, practical solutions.
- You have a strong pulse on the sales pipeline, accurately forecasting resource needs confidently based on deal flow and project demands.
- Leadership trusts your reporting and insights—your data is accurate, timely, and actionable.
- You roll out new processes with care, ensuring smooth adoption through thoughtful change management and communication.
- You manage your time effectively across competing priorities without sacrificing quality or responsiveness.
- Fellow Stitchers see you as a reliable, collaborative partner who makes their day easier.
Requirements
Requirements
- 5+ years experience staffing professional services firms, ideally in the technology space.
- A solid grasp of utilization, capacity planning, and workforce metrics to keep projects on track.
- Familiarity with project management or resource management tools (e.g., Smartsheet, Excel, Jira, Clickup, or similar).
- Background in professional services, consulting, or project-driven environments where adaptability is key.
- Strong organizational and coordination skills with attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Clear and effective communication paired with great interpersonal skills.
- Proficiency in spreadsheets, scheduling tools, and resource management systems that keep teams aligned.
- A collaborative mindset to work cross-functionally across leadership, sales, and delivery teams.
- Working knowledge of SOWs in a consulting or professional services environment.
Benefits
- Flexible PTO policy
- Paid sick time
- Medical, dental, vision, and life insurance
- Monthly tech stipend
- Paid parental leave
- Paid bereavement leave
- Mental well-being support
- In-person onboarding experience during your first week at our HQ in Indianapolis, Indiana
