Plumbing & Heating Sales Manager

California, U.S.

TLDR

The Plumbing & Heating Sales Manager drives sales performance and efficiency, ensuring strict adherence to sales protocols and delivering measurable results across the business.

Sales Manager

Full-Time | Revenue, Coaching & Sales Execution

Role Overview

The Plumbing & Heating Sales Manager is responsible for the overall sales output, efficiency, and execution of long-term solution presentations across the business.

This role owns the performance of the sales engine end-to-end: from technician-to-sales hand off, to in-home presentation quality, to pricing discipline, margin protection, and closing outcomes. Success in this role requires hands-on coaching, strict adherence to process, and relentless focus on measurable results.

Requirements

Core Responsibilities

Sales Output & Performance Ownership

Own daily, weekly, and monthly sales performance
Ensure daily sales goals are met or exceeded
Drive consistent sales per lead performance with a minimum target of $2,500 per lead
Hold individual salespeople accountable to personal and team targets

Turnover Optimization (Tech → Sales)

Ensure a minimum 75% turnover rate from field technicians to the sales team
Coach technicians on identifying, documenting, and escalating long-term solution opportunities
Ensure turnovers are clean, timely, and properly framed
Eliminate missed or mishandled sales opportunities

Long-Term Solution Presentation Excellence

Ensure every long-term solution presentation follows strict sales protocols
Tie all recommendations directly back to failed system vitals and documented findings
Enforce the standard of five options presented on every job
Ensure options are clearly structured, explained, and easy for the customer to understand

Coaching & Development (Technicians & Sales Staff)

Coach technicians on pre-frame, findings communication, and proper handoff
Coach sales staff on in-home presentation, option strategy, objection handling, and closing
Reinforce consistency — no freelancing, no off-script presentations
Use real calls and outcomes as coaching opportunities

Pricing, Margin & Option Integrity

Ensure all jobs are priced correctly and consistently
Verify all presented options meet or exceed gross margin benchmarks
Prevent under pricing, short-cutting, or misaligned options
Ensure customers receive value-aligned, defensible solutions

Process & Protocol Enforcement

Enforce strict adherence to the sales process at all times
Ensure failed vitals are clearly documented and connected to solutions
Maintain consistency across all salespeople and technicians
Identify and correct process breakdowns immediately

Same-Day / Next-Day Install Push

Drive urgency and execution for same-day and next-day installs at point of sale
Coordinate with operations to ensure install availability aligns with sales commitments
Reduce delays between sale and install wherever possible