Planning Business Manager

The Community You Will Join: 

You will become a key member of the Global Operations Community Support Planning team, responsible for driving the end-to-end roadmap planning process for Community Support at Airbnb. Our team ensures that initiatives and programs are prioritized to align with our overarching strategy and our commitment to delivering an exceptional customer experience. We are a global team with expertise in strategic planning, stakeholder management, cross-functional collaboration, and organizational effectiveness.

The Difference You Will Make:

As a Planning Business Manager, you will play a critical role in ensuring the success and satisfaction of our customers through strong relationship management and strategic collaboration. You will serve as the primary point of contact for your main stakeholders, ensuring clear communication, alignment of objectives, and successful prioritization of initiatives. You will proactively identify opportunities to add value while addressing potential challenges, always striving to deliver measurable impact for our customers and the business.

Your ability to develop and nurture relationships, coupled with your strategic mindset and client-first approach, will help drive long-term partnerships and contribute to the growth and success of both our customers and the organization.

A Typical Day: 

• Engage proactively with cross-functional partners and stakeholders by maintaining regular check-ins, communication of planning timelines and upcoming milestones, and feedback sessions to develop trust and ensure alignment with their goals and objectives
• Develop a multi-year, strategic roadmap for the Community Support organization that aligns with and ensures successful delivery of both the organization’s priorities and Airbnb's growth and business goals 
• Build trusted advisor and strategic thought partner relationships with stakeholders and partners to demonstrate a deep understanding of their business and overall strategy
• Proactively identify opportunities to more seamlessly align the Community Support planning process with the planning processes of external partners
• Collaborate with stakeholders to understand the impact (the “why”) of requested initiatives and work, while ensuring the outcomes and deliverables of the request emphasize the common ground in the priorities of senior leadership in both Community Support, Global Operations, and Airbnb overall
• Work closely with the Shared Services organization and cross-functional partners (e.g., Global Operations, Engineering, Design, Product Marketing) to ensure smooth delivery of the roadmap and alignment with broader organizational goals
• Act as the primary liaison between your main stakeholders and the Community Support organization, ensuring clear and consistent communication. Share leadership updates on planning progress, upcoming initiatives, and any changes in timelines

Your Expertise:

• 10+ years of experience in client relationship and stakeholder management, program and portfolio management, or consulting roles with a proven track record of success
• Exceptional communication skills, verbal, written and presentation, to all levels of an organization
• Strong problem-solving and analytical skills, understanding of system implementation, and change management 
• Proficiency in virtual collaboration tools and project management best practices
• Strategic thinking and organizational skills, with the ability to work collaboratively and cross-functionally across teams
• Hands-on, working knowledge of software product development life-cycle and methodologies.  Specific experience with Agile is desired
• Naturally accountable and responsible: Self-starter, self-motivated, focused, and self-sufficient
• Proven ability to de-escalate issues and resolve conflicts in a professional and empathetic manner
• Ability to manage multiple projects simultaneously, ensuring deliverables are met on time and within scope
• Comfortable with shifting priorities and able to deliver solutions in a dynamic, ambiguous, and  fast-paced work environment
• Champion for continuous improvement
• Exceptional listening skills and strong attention to detail

Travel requirements: Up to 10% of time, based on project requirements

Additional Preferred Skills:

• Worked with multiple stakeholders across a variety of products, services, or industries 
• Ability to work with several partners in different business functions
• Knowledge of preferred business groups

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.