Symmetrio is currently recruiting a Physics Support Specialist for our customer, a leading multi-national medical software company. This is a remote position with approximately 25% travel required. You will work from home while supporting customers remotely using advanced tools, Teams meetings, phone, and email interaction working with a team of physicists, dosimetrists, and IT specialists.
Responsibilities
- Train customers on physics algorithms, linac modeling, and quality assurance (QA).
- Assist with Python scripting troubleshooting, customer support, and training as needed.
- Develop and maintain long-term relationships with customers through remote support and onsite visits.
- Respond to tenders and explain product functionality.
- Conduct large and small group presentations at seminars, training programs, and trade shows.
- Guide new customers through the product delivery process.
- Plan, perform, and document application demos and training sessions for customers and internal teams.
- Collaborate with the development team through exploratory testing of new product versions.
Requirements
- The ideal candidate will be a service-oriented professional with a strong motivation to work in a dynamic environment.
- They will also possess excellent interpersonal and communication skills are comfortable presenting and teaching to various audiences.
- The candidate should be adaptable, able to handle diverse tasks, and thrive in solving complex problems independently and collaboratively. A proactive mindset, strong initiative, and the ability to prioritize work in a fast-paced setting are essential.
- Candidates will need a MS or PhD degree in medical physics or a related field with relevant certification along with five years of clinical experience.
- Experience with multiple TPS platforms is preferred.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- 401k Retirement Plan
- Paid Time Off (Vacation, Sick & Public Holidays)
- Flexible Scheduling
