Physical Health Specialist (Physical Therapist)

At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need—and ultimately get back to lives lived in full. Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare. We are hiring a Physical Health Specialist, based in Portugal, motivated by helping people build healthier, more consistent daily habits. This role sits at the heart of the Pulse Global member experience — you will be the human in a three-way conversation alongside our AI lifestyle support assistant, Phoenix, and the members you support. Pulse Global is a daily lifestyle support service for adults, built around four pillars: movement and activity (including resistance training), nutrition, sleep, and stress management. This is not a clinical or diagnostic role. You will work as a Physical Health Specialist — providing accountability, encouragement, and lifestyle guidance to help members build routines they can stick to, entirely through an app-based chat experience. This is a fully remote role based in Portugal, supporting primarily English-speaking members, with occasional support to Portuguese-speaking members. What you’ll be doing What you need to have

Bachelor's degree ("Licenciatura") in Physical Therapy (240 ECTS / 4-year programme)

Active registration and cédula profissional with "Ordem dos Fisioterapeutas" (OF)

Minimum 3 years of clinical experience in musculoskeletal disorders

Fluent in English (written and spoken) — non-negotiable; majority of member interactions are in English

Proficiency in Portuguese, for occasional support of Portuguese-speaking members

Strong written communication skills — warmth, clarity, and motivation through a digital chat interface

Demonstrable experience in behavioural coaching, including lifestyle habit formulation, motivational interviewing, and long-term wellness support

Comfortable working within a defined wellness scope and redirecting clinical questions appropriately

A plus if you have:

Experience in lifestyle or wellness coaching (e.g. weight management, behaviour change)

Familiarity with digital health or AI-assisted tools