Phone Support Agent, Onsite Hiring Day Jan 2026

Are you ready to shape the future of finance?

Bitpanda, one of Europe’s fastest-growing fintech companies, is building something game-changing, and we want you to be part of it.

We’re launching a brand-new Operations division with one clear purpose: to deliver premium, world-class support to our users, with a strong focus on phone-based customer service.
We’re looking for people who are confident communicators, thrive in real-time conversations, and genuinely enjoy helping customers over the phone.

This new team will be a cornerstone of Bitpanda’s future, ensuring millions of users receive fast, friendly, and reliable support. By joining, you won’t just step into a role, you’ll directly shape how people experience Bitpanda every single day and play a key part in how we redefine the way the world invests.

What You’ll Do (Day-to-Day)

As part of Bitpanda’s new Operations division, you will:

• Provide world-class service to our users primarily through phone support, and occasionally via tickets or live chat, always delivering timely, professional assistance that drives satisfaction and loyalty
• Align daily with your manager and collaborate closely to meet team and company targets
• Dive into user feedback to identify key product or feature requests and share meaningful insights with internal teams
• Spot opportunities to streamline and improve support processes
• Partner with other departments to elevate customer satisfaction and help boost our Net Promoter Score (NPS)
  
  

Who We’re Looking For

We’re searching for ambitious, adaptable, and curious people who:

• Experience in phone-based customer support, is a plus
• Communicate clearly and professionally
• Are fluent in German (C2) and comfortable in English (B2+)
  
• Thrive in a fast-moving, dynamic environment and are open to shift work (including evenings/weekends)
• Have experience with tools like Zendesk (a plus, not a must)
• Are interested in fintech, crypto, or financial markets (optional but beneficial)
  
  

Important Application Notice:

We’re excited to meet ambitious, driven candidates who want to make an impact! Apply as soon as possible to secure your spot for our onsite Assessment Center at Bitpanda’s headquarters in Vienna, Austria, available on two scheduled dates in January.

Applications are reviewed on a rolling basis, and early applicants will have priority in securing their preferred date. Attending the Assessment Center not only gives you a clear view of the role and our culture but also speeds up the recruitment process.

Why Attend Our Assessment Center?

Joining Bitpanda’s Assessment Center is more than a step in the hiring process , t’s unique opportunity to:

• Experience a fast-growing, high-impact fintech: See firsthand how one of Europe’s fastest-scaling fintech companies is reshaping how people invest and interact with money.
• Learn from the best: Meet our Operations team and leadership, hear real stories of growth, and understand what makes our culture innovative, collaborative, and dynamic.
• Step into a role that matters: Tackle real-life scenarios and tasks that mirror the responsibilities you would have, giving you a clear picture of the impact you could make from day one.
• Kickstart your career growth: This is a fast-track opportunity to join a high-performing team, showcase your skills, and get noticed in a company where contributions are visible and valued.

By attending, you’ll gain insights, hands-on experience, and connections that make this more than a typical interview,  it’s a career-launching experience in a company that’s shaping the way millions of people invest.