Pharmacy Care Coordinator

Who We Are

Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach to kidney care. We believe patients living with kidney disease deserve the best care. We are committed to improving patient outcomes and improving quality of life by delaying disease progression, shifting care to the home, and accelerating kidney transplants.

We help nephrologists focus on the right patients at the right time across the full care spectrum. We do this by providing them with the best-in-class interdisciplinary clinical resources, analytical insight and tools, and services to patients. We listen to the needs of our patients, our employees, and our client partners, continually working to push beyond the status quo in which the care system manages patients today.

Who You Are

You are devoted, compassionate, and enjoy being on the front lines of healthcare, changing the lives of patients by supporting them and the team by focusing on customers. You’re excited about being part of a team that is building a healthcare delivery model that ensures the highest possible quality of life and best outcomes for those in our care. You believe people living with kidney disease deserve the best person-centered, holistic, comprehensive care and want to influence the healthcare system to drive towards that. You thrive in innovative and evolving environments with high rates of change.

Your Role

As a Pharmacy Care Coordinator with Evergreen Nephrology, you play a critical patient-facing and operational role in supporting our pharmacy care management programs. You will work closely with pharmacists and other care team members to engage patients and ensure timely access to medications and pharmacist-led clinical services. This role is focused on outbound patient outreach, care coordination, and navigating medication barriers for patients living with chronic kidney disease and other complex chronic conditions.

You are often the first voice patients hear from the pharmacy care team, helping establish trust, explain the value of pharmacy services, and remove barriers that prevent patients from staying consistent with their medications. The Pharmacy Care Coordinator schedules pharmacist consultations and coordinates across pharmacies, prescribers, and external programs to ensure patients receive the right medications at the right time.

While this position is fully remote, you must be able to work 8:30am – 5pm in the central time zone.

Role Responsibilities

• Conduct outbound telephone outreach to patients to introduce Evergreen’s pharmacy care management services, establish rapport and trust, and engage patients in pharmacist-led consultations.
• Schedule pharmacist consultations and coordinate follow-up, ensuring appropriate continuity of care between patients, care management pharmacists, and other members of the care team.
• Serve as a liaison between patients, community and mail-order pharmacies, and provider offices to resolve medication barriers, including refill coordination, adherence gaps, or social determinants of health concerns.
• Coordinate referrals to enhanced service pharmacy partners, including pharmacies offering adherence packaging (e.g., pill packing or blister packaging), and support onboarding and transition processes.
• Assist patients with enrollment and ongoing participation in medication assistance programs, including manufacturer patient assistance programs, FQHC pharmacy partnerships, or other access resources.
• Accurately document patient interactions, outreach attempts, care coordination activities, and outcomes in Evergreen’s clinical and operational systems.
• Collaborate closely with Care Management Pharmacists to support medication adherence initiatives, quality gap closure, and value-based care program goals.
• Maintain familiarity with common chronic disease medications, CKD-related therapies, and high-level insurance concepts to effectively communicate with patients and external partners.
• Uphold patient privacy and confidentiality standards in accordance with HIPAA and organizational policies.
• Other duties consistent with this role, as assigned.

Success in this role is measured by successful patient engagement, effective coordination with pharmacies and providers, timely scheduling of pharmacist consults, and other contributions to improved medication adherence and patient experience.

Required Qualifications

• High school diploma or equivalent
• Strong interpersonal and communication skills, with the ability to build trust and engage patients over the phone
• Experience in healthcare, pharmacy, care coordination, or other patient support roles
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and follow-ups
• Proficient skills with MS Office Suite of products including Outlook and Teams
• Able to work effectively in a primarily remote environment:
  • Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps. Cable, Fiber, or DSL connections hardwired to the internet device are recommended
  • Evergreen will provide remote employees with telephony applications and equipment to meet the business requirements for their role
  • Employees must work from a dedicated space lacking ongoing interruptions to protect patient PHI / HIPAA information

Preferred Qualifications

The following are not required, but we believe set candidates up for success in this role:

• Certified pharmacy technician (CPhT), MA, LPN, or other similar healthcare credential
• Experience in a telephonic or call-center based environment
• Familiarity with common chronic disease medications and prescription coverage terminology

Compensation

The pay range for this role is $20-$24 per hour. Exact pay is determined based on experience, education, demand for the role, and other role-specific factors. 

This role is also eligible for a quarterly bonus.

Benefits

Evergreen Nephrology’s total rewards program is designed to support you in and outside of work. You can expect:

• Paid time off starting at 4 weeks for full-time employees
• 12 paid holidays per year
• Medical, dental, vision and life insurance, including an HSA with employer match
• Reimbursement for continuing medical education for eligible roles
• A 401(k) program where Evergreen matches up to 4% of contributions after six months of tenure
• Paid parental leave
• A robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology

Evergreen Nephrology is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any other protected category under local, state or federal laws.

If you are an applicant with a disability who requires reasonable accommodation for any part of the hiring process, please contact us for assistance at [email protected].