Personal Assistant to General Manager - Splendido, a Belmond Hotel Portofino

At Splendido, A Belmond Hotel, part of the prestigious LVMH Group, we stand as a symbol of timeless elegance, perched high above the sparkling Gulf of Tigullio and the enchanting village of Portofino.

Our history is legendary, and with each season, we continue to reimagine the future of luxury hospitality, where heritage meets innovation.

Become part of a caring team of professionals striving for excellence. At Belmond we look for effortlessly engaging characters, whose personality, humor and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.  

We are looking for a Personal Assistant to General Manager for the 2026 season to join our team. The ideal candidate is passionate about hospitality and comfortable with challenges. He/She is willing to provide authentic and luxury experiences, demonstrating care, confidence, curiosity and community.

Reports to Area Managing Director

Main Duties & Responsabilities:

• Executive Support: Manage the General Manager's complex calendar, scheduling appointments, meetings, and travel arrangements; Prepare and edit correspondence, presentations, and reports on behalf of the General Manager; coordinate and manage projects asassigned by the General Manager

• Communication Facilitation: Act as a liaison between the General Manager and other hotel departments, staff, guests, and external stakeholders; Facilitate clear and timely communication within the hotel, ensuring information is disseminated effectively; Organize and prepare materials for meetings and presentations; Draft and distribute internal memos and announcements.

• Reputation Management: Monitor and respond to online reviews and guest feedback on various platforms, maintaining a positive online presence for the hotel; Address guest concerns and complaints in a timely and professional manner, escalating issues to the General Manager when necessary; Analyze guest feedback to identify trends and areas for improvement.

• Reporting: Prepare regular reports on key performance indicators, guest satisfaction, and other relevant metrics; Gather and analyze data to support decision-making by the General Manager; Maintain accurate records and documentation.

• Administrative Support: Provide comprehensive administrative support to the General Manager, including managing expenses, processing invoices, preparing reports, and handling other administrative tasks as required.

• Hotel Life Participation: Actively participate in hotel events and activities, fostering a positive and welcoming environment for guests and staff; Support the hotel team in achieving its goals and objectives; Represent the hotel in a professional and courteous manner at all times.
  

Requirements

• Proven experience as a Personal Assistant or in a similar administrative role, preferably within the luxury hospitality industry. Excellent organizational, time management, and prioritization skills.
• Strong written and verbal communication skills in Italian and English (additional languages are a plus).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to handle confidential information with discretion.
• Proactive and self-motivated, with the ability to work independently and as part of a team.
• Strong problem-solving skills and ability to handle multiple tasks simultaneously.
• Knowledge of reputation management tools and techniques. Flexibility and adaptability to changing priorities and deadlines.

Benefits

• We offer seasonal Labour contract according to C.C.N.L. Settore Turismo - Level 3, Personal Assistant to General Manager;  
• Start date: April 2026 to End date: November 2026, with the aim of a continuous collaboration over subsequent seasons at Splendido and a career path;   
• Monthly gross salary around 2.100€ + separate payslip for 13°,14° and TFR;   
• Welfare incentive based on quality goals;     
• Accomodation in double room our staff house including breakfast;   
• Bus ticket as benefit for the contract period;    
• Staff cantine;   
• Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages.   

About Belmond: Since 1976, Belmond has been a pioneer in luxury travel, spanning 24 countries with 46 exceptional properties. Our legacy is built on authenticity, craftsmanship, and the desire to create meaningful, lasting memories for our guests. As part of LVMH Moët Hennessy Louis Vuitton, we are committed to excellence in everything we do, from the guest experience to our dedication to sustainability and community.

Join us in our journey to redefine the future of luxury, where tradition and innovation meet to create unforgettable moments.