Role Objective

The Performance Team Coordinator will play a key role in keeping our high-performing sales team running smoothly and enabling us to grow. We've seen huge success growing this team in-house, and as our data pool grows, we have even bigger ambitions to take this team to new heights! You’ll own the day-to-day operations that keep the Restart channel performing, from recruitment, data uploads and shift planning to onboarding and sales training support.

Reporting directly into the Restart Team Lead, you’ll have the opportunity to support performance management, coaching, and incentives, helping drive results and maintain the brilliant culture that defines our sales floor.

Key Responsibilities

1. Operations & Administration

Manage daily data uploads, call lists, and ensure lead rotations are accurate and up to date.
Support with contracts, onboarding, equipment setup, and general admin.
Maintain accurate records for attendance, shifts, and performance metrics.
Oversee rota coordination and Deputy sign-off.
Track equipment inventories and ensure agents have what they need to deliver.

2. Sales Support & Performance

Assist the Restart Team Lead in monitoring daily and weekly sales performance. Your ability to coach and advise in Sales technique is key.
Participate in call-listening sessions and provide feedback to agents.
Help prepare reports on conversions, SPS, and performance against targets.
Support performance management and escalation processes where required.
Contribute to training refreshers and ongoing agent development.

3. Recruitment & Onboarding

Support recruitment by posting job ads, screening candidates, and coordinating interviews.
Prepare new-starter packs and onboarding materials.
Help ensure new hires are fully equipped and integrated into the team.

4. Culture & Engagement

Help create a fun, positive, and motivating team environment.
Ensure the office is always looking its best and it's an inspiring place to be (it needs to look AMAZING!)
Ownership of hot desk seating plan to ensure agents always know where they are working
Oversee equipment log and safe storage
Support with planning incentives, socials, and team recognition moments.
Ensure communication between agents and management is clear, consistent, and upbeat.

5. Continuous Improvement

Identify opportunities to improve processes, training, and reporting.
Support the integration of AI tools or system enhancements introduced by the Restart Team Lead.
Gather feedback from agents and contribute ideas to improve efficiency and morale.

Measures of Success

Weekly and monthly sales targets consistently achieved.
Monthly recruitment targets met
Accurate data, rota, and performance tracking maintained.
Smooth onboarding and low agent churn (40% retention after 6 weeks).
Positive feedback from agents and team leadership.

Requirements

Skills & Experience

Experienced in Sales and working in this environment
Organised, proactive, and detail-driven, enjoys getting things done and working independently
Confident communicator with strong people skills.
Comfortable working in a fast-paced, sales-focused environment.
Experience in admin, operations, or sales coordination preferred.
Proficiency with Google Sheets/Excel and general CRM familiarity.
Interest in developing leadership and coaching skills.

Benefits

Why Join Us

Be part of a supportive, high-energy team shaping how we grow our Restart channel.
Gain experience in both commercial and people management within a scaling brand.
Work in a creative environment where ideas and initiative are valued.