People Specialist, Leaves

Assignment Summary:

The Specialist, Leave Experience will work to foster a cohesive, caring experience for WelbeHealth team members experiencing a need for leave of absence.  Act as a primary point of contact between the company and the leave/accommodation and workers compensation program to support timely, compliant, and effective workplace accommodations.  The person in this role will be the SME and be on point especially to manage the ADA accommodations and workers compensation processes and case management. Working closely with other Leave

Specialist(s), and our third-party administrator for leave administration, this role will be part of the team dedicated to manage and administer all aspects of employee leave programs such as FMLA, parental, medical, and personal leaves and workers compensation while providing a high level of support and empathy to employees navigating life events. The ideal candidate will combine compliance expertise with a deep commitment to employee well-being and engagement. Metrics and reporting on the Leave Experience by the Specialist, Leave Experience will be pivotal to workforce planning and other strategic people activities.

This reporting relationship of this assignment may change over time; as of January 2026, the Specialist reports to the Dir, Policy & Integrity. This assignment is remote and must be able to work PST time hours.

Duties and Responsibilities:

Leave Administration:

•  Act as a primary point of contact between the company and the leave/accommodation and workers compensation programs to support timely, compliant, and effective workplace accommodations
• Act as a primary point of contact between the company and the workers compensation service to support timely, compliant, and effective workplace accommodations Act as the primary internal point of contact for employees and managers regarding workers compensation, leave, and accommodation processes and timelines.
• Partner with People Advisors and leaders to lead interactive process conversations and implementation of accommodation as needed.
• Provide ER perspective on complex leave/accommodation related issues that intersect with performance, conduct, or attendance.
• Work directly with the accommodations management vendor to review and adjudicate accommodations requests, including being the lead to engage employees in the interactive process to complete accommodation requests
• Act as the primary internal point of contact for employees and managers regarding workers comp, leave, and accommodation processes and timelines.
• Generate reports and maintain accurate leave records for payroll, benefits continuation, and compliance purposes.
• Create and maintain communications on leave for various internal channels and audiences, including employee knowledge base.
• Work closely with workers compensation carrier to oversee handling and resolution for workers compensation claims.
• Work collaboratively with Leave staff, and serve as the backup program manager and SME for leave programs such as: FMLA, parental leave, other types of paid/unpaid time off, and workers compensation. This includes, but is not limited to maintaining highly accurate tracking of leaves and managing leave requests and documentation in HRIS or leave management system

Employee Experience & Support:

• Provide guidance with empathy, ensuring employees understand their options and feel supported throughout their leave.
• Collaborate with other People Team members and WelbeHealth departments on end-toend process and experience design.
• Recommend and refine the leave process, experience and communications to positively impact the employee experience and employees feeling cared for before, during and upon return from leave.
• Coordinate reentry processes to ease transitions back to work and ensure a positive reintegration experience.
• Create and deliver education on leave for supervisors, People Advisors, and team members.
• Monitor trends in leave utilization and recommend policy/process enhancements to better support employee needs.

Compliance & Reporting:

• Ensure compliance with federal, state, and local leave regulations, including FMLA, ADA, and other applicable laws.
• Prepare reports and analytics on leave metrics to support workforce planning, to inform strategy and to benchmark.
• Maintains complete and accurate records of leave and accommodation requests in accordance with specified legal requirements and documentation of best practices.

Requirements in Addition to Role Description:

• 3+ years of experience in US disability/leave administration, or HR Compliance
• Deep understanding and application of federal and state disability and paid family leave laws (i.e., ADA, FMLA, PFWA, CFRA, HIPPA, etc.) in a multi-state environment.
• Familiarity with California statutory leave and disability programs.
• Experience administering workers compensation plan and managing claims preferred. Independent worker who must be able to regularly exercise discretion, handle conflict and be firm when required.
• Exceptional critical thinking and problem-solving skills. The ability to analyze complex questions and determine the best course of actions or recommendation.
• Organized, detail oriented and able to manage multiple priorities on a timely basis in a fast-paced environment
• Strong communication skills with the ability to interact effectively