People Services Specialist

Primary Function of Position:

As a member of the People Services EMEA team, the People Services Specialist will play a key role in supporting HR programs and policies, processes and systems to ensure that HR service delivery is timely, efficient and compliant. They will provide world class customer service for HR second level tier support. The HR Specialist will work collaboratively by building strong relationships that foster trust and accountability across the organization in support of the company mission, vision, and core values. This will be achieved by resolving timely and accurately HR inquiries from employees and leaders. S/he will act as an escalation point and liaison for resolution of more complex cases.

Roles and Responsibilities:

• Provide specialized support and best practices that spans the employee hiring (job codes, salary analysis, job descriptions and employee life cycle (compensation, benefits, Leave of absence, performance management, talent management, talent development, employee relations and pre-payroll)
• Provide light coaching to employees and leaders on listed above services.
• Analyze and answer complex or reassigned HR inquires acting as case manager. Take initiative and actions to propose updates to procedures and services based on lessons learnt.
• Liaise and coordinate support from and reassignment to other Subject Matter Experts (SME) / Tier 3 e.g., People Solutions Partners, HR Business Leaders (HRBLs), and Center of Expertise (CoE) for collaborative case management. Build and maintain effective relationships with other functions to deliver customer - centric HR services.
• Foster cooperation with the Company’s Payroll function to improve end-to-end process knowledge, excellence and compliance with local laws to ensure accuracy of pay cycles.
• Contribute to annual / recurring HR programs including performance and compensation planning and talent development initiatives.
• Develop fulfilment instructions and knowledge base articles to support service delivery and customer self-service. Deliver training when required.
• Monitor People Services SLAs for assigned services to ensure excellence in execution and to foster customer satisfaction.
• Monitor service delivery KPIs and works with other HR functions to identify issues, streamline processes and build synergies through locations and functions to improve employee experience and efficiency.
• Propose and execute People Services internal controls.
• Contribute to coaching and development of People Services Tier 1 representatives.

Required Knowledge, Skills, and Experience:

• Bachelor’s degree or equivalent HR certification with +7 years of experience in hiring, employee life cycle, HR compliance and service delivery, in a multicultural environment
• Strong knowledge of local labor laws
• Experience in process documentation and management an advantage
• +3 years of experience in HR Shared Services and improvement in HR service delivery
• Experience working in a fast-paced technology company where and comfortable in a complex changing work environment.
• Demonstrated ability to work independently, initiate and identify solution whilst prioritizing work and meeting deadlines.
• Excellent customer service and service quality improvement skills
• Strong analytical skills, self-motivated and goal oriented individual, passionate about improving business performance.
• Collaborative, team player attitude with a customer service mentality
• Excellent communication including verbal, written, interpersonal, and organization skills.
• Proficient verbal and written communication skills in English and local language.

Wir schätzen jede Person in ihrer Individualität – unabhängig von Geschlecht, ethnischer oder sozialer Herkunft, Religion, besonderen Bedürfnissen, Alter oder sexueller Identität. Diskriminierung hat bei uns keinen Platz.

Haftungsausschluss für US-Exportkontrollen: In Übereinstimmung mit den U.S. Export Administration Regulations (15 CFR §743.13(b)) können einige Positionen bei Intuitive Surgical US-Exportkontrollen für potenzielle Mitarbeiter unterliegen, die Staatsangehörige von Ländern sind, die derzeit einen Embargo- oder Sanktionsstatus haben.

Bestimmte Informationen, die Sie im Rahmen der Bewerbung angeben, werden verwendet, um festzustellen, ob Intuitive Surgical (i) in Ihrem Namen eine Exportlizenz von der US-Regierung einholen muss (Hinweis: Das Lizenzierungsverfahren der Regierung kann 3 bis 6+ Monate dauern) oder (ii) einen Technologiekontrollplan ("TCP") implementieren muss (Hinweis: verlängert den Einstellungsprozess in der Regel um 2 Wochen). 

Für jede intuitive Rolle, die Exportkontrollen unterliegt, hängen die endgültigen Angebote vom Erhalt einer genehmigten Exportlizenz und/oder eines ausgeführten TCP vor dem Startdatum des potenziellen Mitarbeiters ab, was flexibel sein kann oder auch nicht, und innerhalb eines Zeitrahmens, der den Einstellungsbedarf nicht unangemessen behindert. Gegebenenfalls werden die Kandidaten über die diesbezüglichen Anforderungen informiert und angewiesen