People Relations Coordinator

Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then BHG Financial is the place for you.  In 2001, we started with an idea, an opportunity, and $25,000. Back then, our focus was strictly 
on serving those in the medical industry. With healthcare in our heritage, we soon expanded 
to serve high-earning professionals in many 
other industries, providing all with leading-edge financial solutions, including our extensive network of community banks. Today, BHG Financial has firmly established 
its legacy as a leader in the financial services space. Founded on the philosophy of a better way to borrow, we are dedicated to helping accomplished professionals, small businesses, and institutions build upon their success through innovative financial solutions, a hassle-free process, and personalized concierge service. Our relentless commitment to the success of our customers is part of what has made BHG Financial thrive. We take a 360-degree view of our customers to tailor the best solutions for their financial aspirations. Today's professionals have multiple sources of income, not just their paycheck. Therefore, it is essential to factor those in when making responsible lending decisions. Our continued focus on data, analytics, and proprietary modeling has enabled faster funding for our customers.   From business to personal loans to relationships with community banks, the country’s top professionals and business owners rely on us for our exceptional financial solutions and concierge service to continue their success and legacy.     Who You Are You are a dedicated and highly-organized human resources professional who will play a critical role in ensuring the smooth operation of the People Relations Center of Excellence at BHG Financial. This role requires a detail-oriented and proactive individual who can handle sensitive information with professionalism and strict confidentiality. The People Relations Coordinator will help execute key departmental processes, manage case documentation, and support workplace investigations. What You'll Do

Serve as the primary administrative support to the People Relations team ensuring daily operations run efficiently and are completed timely

Track, log, and monitor all incoming requests and cases, ensuring proper documentation is created, meetings are scheduled, and necessary actions are completed

Manage the team's shared mailbox and serve as a first point of contact for employees seeking guidance on employee relations policies and processes

Assist the People Relations team in maintaining accurate and thorough employee relations case files

Conduct regular audits of the case management system and Workday to ensure timely case resolution

Support the People Relations team in conducting workplace investigations, including taking detailed interview notes and preparing comprehensive investigation reports

Execute the employee off-boarding process by processing terminations in Workday, sending employee exit packets, and coordinating the return of company assets

Respond to unemployment claims providing required documentation by the specified deadlines

Prepare communications related to the roll out of company-wide policy updates

Produce routine and ad-hoc reports showing case metrics, dashboards, and trends for PR Leadership and prepare presentations for meetings and leadership updates

Coordinate and manage People Relations projects, such as annual handbook updates, creation of training programs, and writing departmental SOPs

Research and assist the team with staying up to date on employment law requirements and changes

What You'll Need

Education: Bachelor’s degree in human resources, business administration, or related field

Certification: SHRM-CP or PHR, preferred

Job Experience: 3-5 years of experience in human resources and/or employee relations

System Experience: experience with Workday and an employee relations case management system, preferred

Communication: the ability to effectively communicate with employees at all levels, including individual contributors and members of management. This role requires superb written communication skills to prepare comprehensive and objective business and employee relations case documentation.

Organization and Time Management: The ability to prioritize and handle a high volume of work. This role will require you to manage multiple projects and priorities simultaneously while keeping detailed records and ensuring timely follow up. This role will require you to respond effectively to changing priorities as the majority of the People Relations team's work is reactive and difficult to predict or plan.

Analytical and Data Driven Thinking: The ability to analyze trends in employee relations cases, performance management outcomes, and employee feedback. This role will require you to use data to identify patterns that will inform decisions about policies, practices, or strategies.