People Partner (12‑Month Maternity Leave Cover)

At Trackforce, we’re transforming how physical security operations are managed across the globe. As the world’s leading SaaS platform for physical security workforce management, we empower security companies and organizations with a streamlined solution to manage their guard forces. Our technology helps teams respond faster, operate more efficiently, and drive down costs - all while staying focused on what matters most: safety and protection. We support over 4,600 clients in more than 50 countries and are proud of our growing team of 300+ professionals. With global offices that include headquarters in Dallas, Texas and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across borders and time zones in a dynamic hybrid work environment that values connection, flexibility, and impact. Role Overview  We’re looking for a People Partner who’s ready to grow from a strong HR Generalist into a trusted business partner. In this role, you’ll support the day‑to‑day employee experience, run key people programs, and start building your advisory and strategic capabilities. You’ll work closely with — and learn directly from — our CPO, gaining exposure to business priorities, people strategy, and organizational health.  This role is ideal for someone eager to deepen their HR expertise and develop into a more strategic People Partner over time.  Key Responsibilities

Employee Support & Experience 

Act as the first point of contact for employee questions on policies, benefits, and processes 

Support onboarding and offboarding to ensure a smooth and engaging employee experience 

Maintain accurate employee records and data hygiene in our HRIS (HiBob) 

Collaborate with the Payroll & Benefits Manager on transitions, leaves, and policy communication 

Manager Support & Early Advisory 

Assist frontline managers in applying policies and navigating basic people issues 

Participate in performance discussions and employee relations cases alongside the CPO 

Prepare communications, documentation, and follow‑ups for people‑related initiatives 

People Programs & Operational Excellence 

Coordinate key people programs (engagement surveys, performance cycles, recognition efforts) 

Support DEI initiatives and culture‑building activities 

Ensure compliance with internal policies and local employment regulations 

Strategic Development & Business Exposure 

Attend department meetings to understand team goals, dynamics, and talent needs 

Analyze employee sentiment and turnover data to surface insights 

Start contributing observations that inform people strategy and organizational effectiveness 

Skills, Experience & Qualifications

4-5 years of HR experience in a generalist or people operations role (high‑growth or global SaaS environments are a plus) 

Strong understanding of HR fundamentals: onboarding, policy management, ER basics, compliance 

Familiarity with HRIS platforms, basic reporting, and internal communication tools 

Excellent written and verbal communication skills 

Highly organized, proactive, and able to manage competing priorities independently 

Experience supporting distributed or hybrid teams is helpful 

Proficiency in French and English is a must

What Would Make You Stand Out

Experience with Canadian immigration processes, including work permit renewals, collaborating with immigration consultants on LMIAs and CSQs, and managing government‑approved position allocations. 

Bilingual communication skills (English & French) with the ability to navigate sensitive people matters and partner effectively with teams across North America and Europe. 

Strong compliance background, such as SOC2/ISO audits, Quebec’s 1% training contribution, CNESST salary mass declaration, and communication with government agencies. 

Hands‑on HRIS expertise, ideally with HiBob, and a proactive approach to optimizing configuration, workflows, and data accuracy. 

Experience supporting U.S. employee populations, with a practical understanding of employment practices, benefits, and cross‑border considerations. 

Systems‑ and process‑oriented thinking, using data and scalable workflows to enhance People Operations in a growing tech environment. 

Core Competencies

Employee Focus – Responds quickly, professionally, and with empathy 

Attention to Detail – Executes with accuracy and consistency 

Discretion & Judgment – Manages sensitive information with care 

Initiative & Follow‑Through – Takes ownership and closes the loop 

Business Curiosity – Seeks to understand how teams work and what they need 

Relationship Building – Builds trust with employees, managers, and peers 

Learning Agility – Open to feedback and eager to grow 

What Success Looks Like

Employees receive timely, clear, and helpful support 

People programs run smoothly and consistently across teams and locations 

Managers begin to see you as a reliable thought partner 

You demonstrate growing confidence in advising, prioritizing, and anticipating needs 

The CPO can delegate foundational and repeatable initiatives with full trust