People Operations Partner

⏳ Fixed-term Contract
🌍 Global SaaS Scale-up | $28M Series B Investment
💡 Personalized 1:1 Coaching
📍Hybrid from Prague office
📚 L&D Budget

About CloudTalk

Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue. 

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel to big players like Nokia, Glovo and Revolut. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place. 

CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.

The Challenge Ahead:

CloudTalk is a global tech scale-up with more than 180+ CloudTalkers across 20+ countries. Over the past few years, we’ve grown rapidly and continue to build a culture rooted in freedom, accountability, and impact. Our People team works across Prague, Bratislava, Spain, and Greece, partnering closely with leaders to support our people throughout their entire employee journey.

We are now looking for a People Operations Partner who will act as a trusted partner to managers and employees, owning key people operations processes and contributing to scalable, data-driven People initiatives.

What You Will Work on:

People Operations & Employee Lifecycle

• Act as a key partner for managers and employees across the full employee lifecycle
• Own new hire onboarding and leaver offboarding processes, ensuring a smooth and positive employee experience
• Manage employment-related documentation and data changes in BambooHR and related systems
• Support Czech relocation processes where applicable

Payroll & Administration

• Own and coordinate CZ and ES payrolls in collaboration with external providers, including monthly inputs preparation, validation, and reporting
• Coordinate CZ annual tax reconciliation
• Ensure accurate registrations with authorities (social security, health insurance, labour offices where applicable)

Compensation & Benefits, Data Reporting, Projects

• Manage compensation benchmarking, benefits setup and administration, and act as owner of equity-based incentive program (ESOP) processes and platform administration
• Prepare and maintain regular People reports and ad-hoc data requests for the Leadership and Finance Team
• Identify opportunities to improve and scale People Operations workflows
• Contribute to cross-team People initiatives (performance reviews, engagement surveys, internal mobility, etc.)
• Maintain and update internal Notion and People documentation

Who We’re Looking for:

• A people-first professional who enjoys working with data and details, but equally values human conversations, empathy, and trust
• Someone who can connect the dots between People data and real-life impact, and turn insights into meaningful actions
• Proven experience in People Operations / HR Operations, ideally in a fast-growing or international environment
• A solid understanding of Czech labour law (broader EU exposure is a plus)
• Comfort working with payroll providers and HR systems (BambooHR experience is a plus)
• A naturally organized person who can juggle multiple priorities while staying calm and detail-oriented
• An effective communicator with a collaborative mindset, who enjoys partnering with stakeholders across the company
• A strong sense of integrity and discretion when handling sensitive topics
• Fluency in English and Czech or Slovak is required
• Spanish is a nice-to-have bonus
• Location: Ideally Prague-based, with a regular 1–2 days per week presence in our Prague office.

Nice to Have:

• Experience in a SaaS or tech scale-up environment
• Exposure to compensation benchmarking, equity programs
• Experience partnering closely

Why You’ll Love Being a CloudTalker:

Growth:
💡 1-1 Coaching sessions with our resident communications advisor
📚 Leaders Academy & Learning and Development Budget

Flexibility:

🏖 Unlimited Paid Time Off
📊 Flexible working hours
🏡 Home Office Allowance
🎗️ Volunteering Days
💻 MacBook for work 

Well-being:
🏖Recharge Fridays once per quarter
🏋🏼‍♀️Multisport Card

Connectedness:
💲 Referral bonuses
👥 Virtual & physical team buildings
👕 Company merchandise

What to Expect in Our Hiring Process:

1️⃣ Intro Call – Meet our Talent Acquisition Team
2️⃣ Interview with our People Team
3️⃣ Homework
4️⃣ Culture Bar Raiser Call
🎯 Offer!

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Note.