People Operations Specialist, Americas

At Brevo, we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers.   From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection.   As a certified B Corp, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance.   Today, more than 500,000 businesses across 180 countries—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75+ integrations help them create unparalleled customer experiences, without the usual tech headaches.   We recently exceeded 200m ARR and reached a major milestone by becoming a Unicorn, backed by strong growth and global expansion - and we’re just getting started! We're building something meaningful in the Americas, and we'd love for you to be part of it. Brevo is a global company of 900+ employees, and our Americas presence is one of the most exciting chapters of our growth story. As our People Operations & Office Manager, you'll have a real seat at the table — helping shape the function, not just support it. This role sits at the heart of people operations, office management, and workplace experience, working closely with the Head of HR, Americas. If you're energized by the idea of making payroll seamless and creating an Austin office where people genuinely love to show up, this could be the perfect fit. This role is based in our downtown Austin office, with 3 days onsite per week. You'll be backed by a collaborative global People team while having the autonomy and trust to do your best work. Your Impact at Brevo:

Payroll, Benefits & Compliance (US & Canada)

Support payroll and benefits administration across US states and Canadian provinces

Handle enrollment, life events, terminations, PTO tracking, discrepancies, and Finance reconciliations without things falling through the cracks

Keep us compliant with ACA, COBRA, ERISA, and Canadian equivalents 

Employee Onboarding & HR Systems 

Run onboarding: background checks, I-9s, offer docs, system setup, employment verifications

Own data accuracy across HRIS, payroll, and benefits platforms, you'll be the one who catches issues before they become problems 

Al & Operational Innovation 

Bring a builder's mindset to how HR operates. You'll leverage AI tools to automate workflows, reduce manual effort, and contribute to the team's broader operational innovation agenda

What you'll build 

Deep, cross-functional fluency in People Operations

A growing Americas HR function where your work has visible, lasting impact

A reputation as the person who brings structure to ambiguity and makes things work

Who You Are:

3+ years of experience in HR Operations, Payroll, or People Operations

Hands-on US and Canadian payroll processing experience

Benefits administration experience across both countries

Strong command of US compliance: I-9, EEO-1, audit controls

Exceptional organizational discipline and attention to detail

Discretion and good judgment with confidential information

Comfort operating in ambiguity — and a talent for bringing clarity

Enthusiasm for both the HR and office operations sides of this role

Experience with BambooHR, Rippling, or similar HRIS/payroll platforms

Why people love working at Brevo:

Comprehensive health, vision, and dental coverage + WellHub wellness access

401(k) with employer matching

Generous parental leave top-up (up to 22 weeks)

20 vacation days + monthly lunch stipend

Frequent team outings and annual international team-building trips

A collaborative, fast-growing global team where your career can grow with us

Our Candidate Journey:

1. Interview with the Head of People, Americas

2. Team interview with People Operations members based in France and Germany

3. Live case study with Global HR Leadership

4. Reference checks