People Operations Generalist

At SOL Mental Health, we're not just building another clinical practice—we're redefining what’s possible in mental healthcare, and that starts with exceptional people like you. As an early-phase organization with ambitious goals, we offer something rare: the chance to truly own your function and make a lasting impact on an industry that desperately needs innovation. 

Your Contributions Matter Here 

We understand that exceptional mental healthcare requires more than just talented clinicians. It demands a foundation of operational excellence, innovative thinking, and robust support systems—areas where your expertise becomes invaluable. 

At SOL, you'll find: 

• True ownership opportunities in a growing organization where your ideas can become organizational standards 

• Direct access to passionate executive leadership committed to building both an exceptional service and an exceptional workplace 

• Career development pathways that evolve as we grow, with opportunities emerging faster than in established organizations 

• Cross-functional collaboration that exposes you to multiple aspects of healthcare innovation and practice management 

 Why Building Something New Matters 

Building a leading mental health practice is challenging—we don't pretend otherwise. But when passionate professionals unite under a common mission, exceptional things happen. Your contributions at SOL won't disappear into the machinery of a large organization; they'll visibly shape our practices, culture, and success. 

The People Operations Generalist

We're looking for a People Operations Generalist who wants to do meaningful work across the full employee lifecycle—and who's genuinely excited about building better systems and processes along the way. This isn't a role where you'll just "keep the lights on." You'll be the connective tissue of our People Operations function, supporting everything from onboarding to benefits to credentialing while helping us mature our infrastructure for scale.  

SOL Mental Health operates in five states with a clinical workforce that includes therapists, associate therapists, and psychiatric clinicians. You'll be their first point of contact for many HR needs, and you'll take pride in providing responsive, thoughtful support that reflects our mission. 

Primary Responsibilities 

Day-to-Day Operations  

• Manage the shared People inbox—triage inquiries, resolve issues, escalate appropriately, and identify patterns that point to process improvements  

• Benefits administration support: enrollment, changes, carrier coordination, and employee questions  

• Leaves of absence support: SOL documentation, liaison with LOA vendor 

• Employment verifications, compliance documentation, and HR recordkeeping  

• Support for employee lifecycle transactions in Paylocity  

Onboarding & Credentialing Support  

• Execute onboarding logistics for new hires, ensuring a smooth transition from offer acceptance to day one  

• Partner in management of and facilitation of our SOLstart sessions (our structured onboarding program) and gather feedback for continuous improvement  

• Support credentialing workflows, including document collection and tracking  

Process Improvement  

• Identify inefficiencies and propose solutions—you'll have a voice in how we work  

• Partner with the People Operations Manager on systems improvements and automation  

• Contribute to policy documentation and employee-facing communications  

Offboarding 

• Execute offboarding logistics for all exiting employees, including any coordination with the HRBP, market leaders, and IT 

 Qualifications 

• 3-5 years of HR experience, ideally in a generalist or coordinator role with broad exposure  

• Strong customer service orientation—you genuinely enjoy helping people solve problems  

• Comfort with HRIS systems (Paylocity preferred) and a natural inclination toward process improvement  

• Previous experience with employee benefits preferred  

• Familiarity with employee leaves of absence helpful 

• Excellent organizational skills and attention to detail  

• Ability to manage competing priorities and maintain composure when things get busy  

• Healthcare or behavioral health experience is a plus, but not required  

• Interest in growing your career in People Operations—we'll invest in your development 

 Salary range: $70,000 - $82,000 based on experience

We do things differently at SOL. Our values guide everything we do: 

❤️ We lead with heart 
💡 We look for good in others 
💪 We strengthen each other 
🏆 We strive for excellence 
🚀 We break new ground 

If you’re looking for a team that values your expertise, supports your growth, and empowers you to make an impact, we’d love to connect. Join us in shaping the future of mental health care. 

At SOL Mental Health, we believe that diversity and inclusion are essential to fulfilling our mission. We are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute. We actively seek candidates from diverse backgrounds and experiences, and we ensure equitable hiring practices throughout our recruitment process. SOL Mental Health is proud to be an equal opportunity employer and encourages applicants from all walks of life to apply. 

Ready to lead the charge? Apply today and help us build a brighter future for mental health!