About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
The Opportunity:
This role will be part of the People Help Desk team, supporting Level 1 service requests from Agodans. The successful candidate will have an opportunity to gain hands-on experience across a wide range of HR domains and help enhance our service desk.
In This Role, You’ll Get To:
Act as a point of contact to support employees reporting issues, requesting information, access, or other services in People team related topics.
Manage the Help Desk work-queue in a professional and consistent manner that ensures incidents, requests and queries are dealt with efficiently.
Maintain a high level of customer awareness and focus by communicating regularly with other Service Desk team members and People team members.
Provide Level 1 support for People Help Desk and escalate to Level 2 teams as appropriate.
Develop effective action plans for tasks and execute routine tasks reliably, meeting service level timeliness and quality standards.
Identify and diagnose, categorize and record reported queries and provide solutions.
Support maintaining internal and external knowledge base.
Deliver support service through multiple channels email, chat, Zendesk, self-service, and automated
Identify trends and work closely with subject matter experts to suggest improvements
What You’ll Need to Succeed
Customer focused and service oriented – constant customer communication is part of the daily tasks.
Good problem-solving and communication skills.
Good English language skills – systems configuration and employee communication are conducted in English primarily.
Can identify and address gaps in business process workflows.
Growth mindset, team player, loves working with a diverse team.
Strong attention to detail and accuracy.
It’s Great If You Have:
At least 1 year of work experience. Experience in HR/ People functions is a plus.
Bachelor's degree in human resources, Business Administration, or related field.
Fluency in English.
Experience in a similar position is an advantage.
Any experience with Zendesk product platform and Workday/HRIS.
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
Agoda.com is an online travel agency and metasearch engine for hotels, vacation rentals, flights, and airport transfer.
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