People Experience Operations Lead

Hi, we’re PEXA Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA’s world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes.   Since starting our journey in 2010, we now employ a team of over 1,000 people working across multiple continents. We’re still growing, innovating and looking ahead, but behind our greatest achievements, there is a team of curious creators and big thinkers. That’s why, we’re looking for ambitious people like yourself to join the team. A day in the life  You’ll balance day-to-day support with continuous improvement—helping resolve employee queries and manage payroll inputs, while also looking for ways to streamline processes and enhance how employees engage with systems. You’ll collaborate closely with People Partners, Finance, Tech, and People Leaders to ensure processes are clear, efficient, and user-friendly.  You’ll also lead and contribute to key initiatives, such as enhancing self-service tools, embedding ticketing systems, and managing operational projects like compliance cycles—all with a focus on creating simpler, faster, and more intuitive experiences for employees and People Leaders.  It’s a role where you balance people leadership of a team of two People Operations Consultants, operational delivery and continuous improvement—always with the employee experience front of mind.   About the role  This role exists to ensure our people operations run seamlessly while continuously improving how we support employees and People leaders across the entire employee lifecycle. You’ll lead the operations team and shape how we deliver efficient, user-friendly and scalable people services.  Key capabilities:  Leading and developing high-performing teams   HR operations and end-to-end lifecycle management   Continuous improvement and process optimisation   Stakeholder engagement and influencing   HR systems, data integrity and self-service enablement   Project management and delivery  Risk and compliance support (e.g. contributing to SOC 2 requirements) Providing key data to Payroll Interpret, provide advice, and update policies, while ensuring alignment with relevant legislative changes What success looks like (6–12 months):  The operations team is delivering a consistent, high-quality and responsive employee experience   Clear, streamlined processes are in place across onboarding, lifecycle events and offboarding   Self-service and ticketing tools are embedded and actively used across the business   Strong, trusted relationships are built with key stakeholders across PX and the wider organisation   Data is accurate, reliable and supports better decision-making and reporting   The team is engaged, capable and able to flex with changing workloads