People & Compensation Analyst

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

We’re hiring a People & Compensation Analyst to bring rigor, structure, and strong analytical thinking to how we design and run compensation and people analytics at Front. This is a high impact role with meaningful exposure to senior leadership and the Board.

You will own and improve our end to end compensation cycle, build scalable compensation frameworks, and elevate how we generate workforce insights. This is not a traditional compensation role. We are looking for someone deeply comfortable in spreadsheets, excited about modeling and automation, and motivated to use AI tools to improve how we analyze and scale people decisions.

If you enjoy combining data, strategy, and systems thinking to influence real business outcomes, this role is for you.

What will you be doing?

• Report directly to the Chief People Officer (CPO) and serve as a strategic thought partner on compensation and People Analytics initiatives

• Own and execute the end-to-end compensation cycle, including modeling increases, promotions, band updates, calibration support, and budget tracking

• Manage off-cycle compensation adjustments, market reviews, and new hire band alignment

• Build, refine, and maintain scalable compensation bands and benchmarking frameworks

• Design and own advanced People Analytics to drive deep insights and inform Front’s people strategy

• Provide People Analytics and insights for executive audiences and the Board of Directors

• Lead analytics for the semi-annual engagement survey, including reporting, insight generation, and actionable recommendations

• Partner with the CPO on executive-level reporting including attrition trends, headcount strategy, retention analysis, engagement insights, and talent health metrics

• Develop board-ready analysis and presentation materials for quarterly meetings

• Deliver quarterly compensation reports to benchmarking partners such as Radford

• Partner closely with Finance on headcount planning, scenario modeling, and compensation budget alignment

• Consolidate, clean, and structure data across HRIS, ATS, and Finance systems to create scalable, reliable People datasets

• Identify opportunities to reduce manual modeling work through improved spreadsheet architecture, automation, and AI-enabled workflows

• Act as a strategic thought partner in evolving Front’s compensation philosophy, analytics maturity, and long-term People strategy

What skills and experience do you need?

• 3–7+ years of experience in Compensation, Total Rewards, People Analytics, or a blended strategic People function, ideally within a SaaS or high-growth tech environment

• Direct experience owning or heavily supporting at least one full compensation cycle, including increases and promotions

• Strong understanding of benchmarking, salary band creation, and compensation modeling

• Demonstrated experience building and delivering executive-level analytics and board-level materials

• Experience designing People Analytics frameworks beyond standard reporting (attrition, performance trends, hiring velocity, engagement insights, etc.)

• Advanced proficiency in Excel or Google Sheets including complex formulas, pivot tables, scenario modeling, and data cleaning

• Experience working across multiple systems (HRIS, ATS, Finance) and building structure in fragmented data environments

• Strong analytical and problem-solving skills with the ability to translate complex datasets into strategic insights

• Experience collaborating cross-functionally with Finance, Recruiting, and People leadership

• Comfort operating in ambiguous environments and building systems from the ground up

• Interest in leveraging AI and automation tools to scale analytics workflows and reduce manual effort

What skills and certifications will you need?

Required Skills:

• Advanced spreadsheet modeling and data analysis

• Strong analytical and problem-solving ability

Preferred (but not required) Certifications:

• Certified Compensation Professional (CCP)

• Workday or other HRIS system certifications

• Formal training in data analytics or business intelligence

• AI or automation-related coursework

Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.

What we offer

• Competitive salary

• Equity (we are post-series D & backed by some of the best VCs in the US)

• Private health insurance, including plan options at no cost to employees

• Paid parental leave

• Flexible time off policy

• Flexibility to work from home Monday and Friday, unless posted as a fully remote role

• Mental health support with Workplace Options

• Family planning support with Maven

• $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities

• Wellness Days - Fronteers get an additional day off on months with no holidays

• Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice