Pearly Whites - Patient Services Coordinator

Description

Join Pearly Whites as a Patient Services Specialist — apply now!

Hi, I’m Grant, and together with my wife, we run Pearly Whites, a family-owned dental practice in London. We’re all about giving patients the best possible experience from the moment they first contact us. We’ve grown our business by 50% recently, and a big part of that comes from the way we care for people - warm communication, clear guidance, and a genuinely human approach to dentistry.

We put a lot of heart into our work, and we want every patient interaction to reflect that. Whether it’s over the phone, email, or during an appointment, we aim to make people feel heard, safe, and well looked after. Even as we grow, we’re committed to staying true to our values: excellent care, kindness, and a smooth, stress-free experience for every patient who walks through our doors.

We’re looking for a Patient Services Specialist - someone warm, calm, and highly organised, with strong communication skills and a caring, patient-first mindset. You’ll be the dependable first point of contact, keeping everything running smoothly behind the scenes while supporting both patients and our clinical team.

Your main responsibilities will be:

📞 Professionally manage inbound patient phone calls, handle enquiries, give information, and reflect our caring style

📧 Handle patient email correspondence promptly and accurately

🗓️ Manage dentist and clinician diaries and appointments using our practice management software

🔄 Coordinate bookings, confirmations, rescheduling requests, and daily appointment logistics

🗂️ Complete supporting admin tasks using Google Workspace, including tracking and reporting

💳 Assist with numerical or basic financial admin, such as processing payments with strong accuracy

✨ Maintain an exceptional patient experience in every interaction

💡 Proactively spot and suggest improvements to workflows and communication processes

⏰ Working Hours:  Full-time, Monday to Friday, 8 am-6 pm GMT (UK time).

Requirements

You’ll be a great fit if you bring:

✅ Excellent written and spoken English with a clear, empathetic communication style

✅ Experience managing patient or customer interactions by phone and email

✅ Strong organisational and time-management skills

✅ Proactive mindset with reliability in a fully remote setup

✅ High proficiency in Google Workspace (Docs, Sheets, Gmail)

✅ Strong numerical accuracy and attention to detail

✅ Patient-focused attitude and desire to deliver great service

✅ Ability to work full-time UK hours from a quiet, stable environment

Brownie Points:

⭐ Previous experience in a dental, medical, or healthcare setting

⭐ Experience using dental or medical practice management software

⭐ Background in premium service environments (luxury hospitality, high-end client services, etc.)

⭐ Evidence of improving processes or workflows in past roles

⭐ Familiarity with basic financial admin (payments, reconciliations, reporting)

⭐ Experience working remotely in a structured full-time role

Ideal candidate:

You take real pride in organisation and accuracy, enjoy supporting others, and communicate in a friendly, reassuring way. You’re proactive, reliable, and happy to take ownership, always looking for ways to make the patient experience smoother and the day run better for the whole practice.

Benefits

What’s in it for you?

💰 Salary: £1,200–£1,600 GBP per month, depending on experience*

🕒 Full-time & fully remote

🌴 20 days PTO inclusive of public holidays

📈 Work directly with a supportive, growing, family-run practice

🤝 Join a team that genuinely cares about quality, kindness, and patient experience

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

This is our typical hiring process - occasionally, it may include extra steps.

For this role, JobRack is partnering with CROSBY to find their next hire. We’ll handle all the screening and testing, so they see only the best-fit candidates - like you!

🔍 How to shine
• Read the role details carefully.
• Submit a thoughtful, high-quality application.
• Stay responsive - we’ll keep you updated at every stage.

✨ Important notes
• Apply only through JobRack; please don’t contact the company directly.
• We expect a respectful hiring experience - any disrespect means instant disqualification.
• This is a full-time, primary role (no freelancing or second jobs).

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