Payroll Specialist

AI overview

The Payroll Specialist will ensure accurate and timely payroll processing while collaborating across departments and managing sensitive employee data in a dynamic environment.

As a Payroll Specialist, you’ll play a key role in ensuring our employees across the country are paid accurately and on time. This role requires careful attention to detail, discretion when handling sensitive information, and a service mindset when supporting employees at all stages—from onboarding to offboarding.

You’ll collaborate with teams across the organization, including HR, Talent, and Legal/Compliance, to uphold both our internal standards and external requirements. You’ll be part of a team working to ensure payroll runs smoothly in a complex, multi-state environment, and that our people feel supported and cared for throughout.

Key Responsibilities

Timesheet & Payroll Input Preparation

  • Collect and process payroll data across our nationwide network of schools and corporate teams using a third-party payroll system
  • Pull timesheet data, validate completeness and approvals, email managers to resolve error corrections, and resolve exceptions.
  • Prepare payroll input files/worksheets and changes needed for processing.
  • Produce and maintain a Timesheet Exception Report (missing punches, missing approvals, overtime spikes, zero hours, unusual shifts).

New Hires & Terminations

  • Review and validate new hire and termination changes from HRIS against payroll cutoffs.
  • Prepare new hire/termination payroll worksheets (including final pay components, PTO payout inputs per policy).
  • Ensure compliance with employment laws across multiple states and legal entities

Off-Cycle Payroll Support

  • Intake and track off-cycle payroll requests (corrections, bonuses, retro adjustments).
  • Maintain an Off-cycle Log with request details, approvals, amounts, and resolution outcomes.
  • Prepare off-cycle entries and reconciliation notes for onshore review and execution.

Other support

  • Support payroll tickets and e-mails (paystub questions, deductions explanation, missing hours) and route escalations.
  • Assist with employee onboarding, offboarding, and status changes in our HRIS

Process documentation & continuous improvement

  • Maintain SOPs, checklists, and templates for payroll preparation and exception resolution.
  • Recommend improvements to reduce off-cycle corrections and recurring timesheet issues.

Controls & Compliance

  • Follow strict data privacy standards (PII/SSNs/bank details).
  • Use least-privilege access; do not process changes outside approvals.
  • No final payroll release responsibilities; all releases handled onshore.
  • Maintain and safeguard confidential payroll records and employee data

Requirements

Required

  • A bachelor's degree and 1+ years supporting payroll operations OR timekeeping/payroll input preparation (US payroll preferred).
  • Advanced Excel skills (pivots, lookups, filtering, reconciliation worksheets).
  • Strong attention to detail and comfort working with deadlines and cutoff calendars.
  • Excellent written communication in English.
  • Comfortable navigating tech platforms and typing quickly and accurately
  • Organized, proactive, self-starter, and excited to grow with a dynamic team

Preferred

  • Experience with a timekeeping system (Illumine, etc.).
  • Experience producing payroll variance reports and reconciliation packages.

Benefits

  • HMO with 1 free dependent upon hire
  • Life Insurance
  • 20 PTO credits annually
  • VL and SL cash conversion
  • Annual Performance-Based Merit Increases and Employee Recognition
  • Great Company Culture
  • Career Growth and Learning
  • A laptop will be provided by the company
  • NIGHT SHIFT (weekends off)
  • ONSITE (Ayala, Makati or SM Clark)
  • 45,000 - 49,500 all in

Hiring process:

  1. Virtual Talent Acquisition screening
  2. Onsite Skills-based assessments (Excel)
  3. Onsite Operations interview
  4. Virtual panel client interview
  5. Live excel assessment with client

SuperStaff is a comprehensive outsourcing solutions provider offering call center services offshore in the Philippines, nearshore in Colombia, and onshore in the United States. Initially a captive market for its mother company, servicing the health and biopharma sectors for decades, SuperStaff diversified internationally. Three years ago, we managed to grow in size and expand our service portfolio. As we gain competencies in multiple industry verticals, we extend our clout in servicing start-ups and Forbes-ranked enterprises with back-end support and transformative BPO solutions.

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Salary
₱45,000 – ₱49,500 per month
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