Payments Specialist - Equals Money

About us

Over the last 18 years, we have helped over a million satisfied customers move and manage their money. Our award-winning product portfolio allows our customers to make low-cost multi-currency payments across various payment products. From travel money to transfers, currency hedging, to expense management, we are focused on a single goal of making it easy for our customers to manage and move their money.

As a business, we are committed to delivering value to our customers through the combination of advanced payments technology and personal expert service. We’re doing this by hiring exceptional people and are now looking for a Payments Specialist to join our team.

Within our offices in London, Chester, Los Angeles and Europe, Equals comprises of three business lines and brands - Equals Money, FairFX and CardOneMoney. You will join a very close-knit, talented and supportive team from various backgrounds who believe that bringing different perspectives together helps us understand our customers' needs. United, by one thing, making money management straightforward and cost-effective for our customers.

About the role

As a Payments Specialist at Equals Group, you will be working as part of a dedicated team to help support the international payment services that we provide to our customers. The role will involve ensuring all client payments are promptly and accurately processed through the various banks and counterparties that the group works with, as well as supporting the various customer facing teams within the business.

About you

We believe that certain skills are essential to be successful in this role and these are detailed below. You may not have all the other skills we have outlined as desirable; we understand that and will still welcome your application. We will carry out individual interviews for shortlisted candidates and assess who is best suited for the role after we have discussed everything with you.

Requirements

Responsibilities

• Responsible for processing client payment transactions in a timely manner, to meet cut-off times, and managing any exceptions 

• Processing payment returns in relation to non-accepted payments, received outside of business risk appetite

• Setting up new beneficiary payment instructions

• Ensuring all intra company treasury payments are processed and settled on time

• Ensuring that processes and procedures relating to payments are adhered to 

• Working cooperatively with peers and other departments, keeping appropriate individuals informed at all times

• Conducting root cause analysis and providing ongoing recommendations / solutions to improve processes and efficiencies

• Undertaking any other reasonable duties / projects which may be required from time to time 

Essential Skills

• Attention to detail and an understanding of risk

• Knowledge and practical experience of MS Office (Word, Excel and Outlook)

• Good organisational and time management skills

• Excellent telephone manner

• Good communication and interpersonal skills

• The ability to work as part of a team

• Numeracy and literacy skills

• Practical experience of MS Office (Word, Excel and Outlook)

Desirable Skills

• Previous relevant experience in a payments role / financial services environment

Our investment in you

We welcome people into Equals and desire to grow and develop our talented teams. We believe in teamwork and celebrating our successes. We strive to embrace our values. We want to put you in the driving seat of your career and achieve your full potential through growth opportunities and developmental support.

When you join Equals, we aim to help you to get more out of your career. We will also offer you the following benefits;

Benefits

• A competitive salary benchmarked against a peer group.

• 25 days holiday per year + your birthday off

• Opportunities for progression, development and learning new skills - £250 towards the cost of learning & development.

• Free onsite Nuffield Health gym & pool (London) and discounted gym membership elsewhere

• GetActive with Aviva - Health and Wellbeing discounts on services and products

• Interbank currency rates on travel money and international transfers.

• Bupa Private Healthcare

• Free Eye Test and £50 up to the cost of glasses

• EAP Service - Mental Health Services

• Life Assurance Policy - x3 annual salary

• Contributory pension scheme

• Cycle to Work Scheme

• Season Ticket Loans

• Enhanced Parental Policies

• Complimentary tea, coffee, soft drinks and fruit

• We operate a hybrid working arrangement where possible

Working Arrangements

Where possible, we offer the opportunity to work flexibly and the opportunity to balance some remote working with time in the office collaborating, taking part in events and developing the social connections that make working with us rewarding.

Equals Group strives to create a workplace where we can all be ourselves. We believe in inclusion, equality and the power of diversity, so you'll be encouraged to bring your unique perspectives and experiences, and help us understand what you need to do your best work.