Payments Risk Operations Specialist

Who we are

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Greece, India, Canada, Poland and Uruguay with the Athens office being one of the largest, hosting around 650 employees working from the center of Athens for the rest of the world.

Position Summary

If you are captivated by mind games, possess strong investigation skills and can see patterns behind numbers and scattered pieces of information, it’s highly likely that Payments Risk Operations Specialist would be your dream job!

As a Payments Risk Operations Specialist your main responsibility will be to protect Etraveli Group from financial losses due to fraudulent activities while maintaining sales and customer experience in top performance. Besides screening high risk transactions, this role should also propose innovative improvements in existing processes. The ideal candidate must have excellent investigation, problem solving and decision making skills and is expected to be up-to-date with the latest online fraud trends as well as with potential fraud screening tools.

Responsibilities

• Screen potentially high-risk transactions accurately and in a timely manner utilizing a wide range of fraud prevention systems, tools and reports.
• Identify fraud patterns or abnormalities and take appropriate actions to prevent similar activities and mitigate potential future fraud.
• Thoroughly process and analyze fraud alerts received from external sources.
• Ensure transaction authenticity by contacting customers via phone and/or email.
• Propose innovative improvements to our existing processes, aiming to further enhance our fraud prevention and detection strategies
• Deliver dynamic tasks & provide support for a wide range of business analyses.
• Stay up to date with the latest online fraud trends, practices, and tools through continuous learning & research.
• Be a problem-solver.

Requirements

• Bachelor’s degree and/or studies preferably in Science, Technology, Engineering, Mathematics.
• Excellent command of the English language.
• Advanced experience with MS office (especially Excel)
• Data driven approach along with strong critical, analytical and investigation skills.
• Ability to act proactively, take initiatives and demonstrate a can-do attitude focusing on producing high quality results within a fast-paced environment.
• Team player with strong interpersonal and communication skills including the ability to effectively interact with clients.
• Work independently, meet tight deadlines while navigating multiple systems and processes
• Discretion in dealing with confidential information.
• High level of responsibility & integrity combined with eagerness to work in a multicultural, international environment subject to continuous changes.
• Previous work experience as a Fraud Analyst will be considered a plus
• Availability to work on shifts around the clock (24/7) – 8-hour shifts, 5 days per week including weekends and bank holidays.

Benefits

Working at the leading European OTA in selling flight tickets, means being part of a fantastic group of professionals, all of us with different skills and personalities which is what makes us a great team. We offer you:

• Hybrid working environment - having the opportunity to work both remotely and at the office enabling you flexibility!
• Office in the City – We sit on bright, large floors (over 4000㎡!) in central Athens. Just a short walk from the Ambelokipi Metro station.
• Growth – We believe in personal development and continuous education, thus we offer the opportunity of role-related training on tools and best practices.
• Team activities - We also like to schedule company/department/team activities and events outside the office space!
• Fun & Work: We have a relaxed & fun work environment where you can enjoy free coffee/tea, playing ping pong or video games.
• Health Benefits - Through partners we offer a private health insurance plan. We also offer the possibility to use 2 extra medical leave days in case of need.