Payments Operations Specialist

We are seeking a highly experienced Payment Operations Specialist to join our team and ensure the seamless execution, monitoring, and improvement of domestic and international payment processes. The ideal candidate brings strong operational expertise, a deep understanding of compliance and risk, and a proactive mindset geared toward continuous improvement.

Key Responsibilities

1. Operational Execution

• Ensure the accurate and timely processing of domestic and international payments.
• Investigate and resolve payment discrepancies, incomplete instructions, and suspense items.
• Monitor and prioritize operational emails related to daily activities.
• Adhere strictly to internal procedures and processing deadlines.

2. Monitoring & Reporting

• Produce regular (weekly/monthly) reports on project progress and operational incidents.
• Actively contribute to team meetings and promote effective communication within the team.

3. Project Management & Continuous Improvement

• Support the implementation of new tools and the evolution of existing processes.
• Identify opportunities for automation, process optimization, and risk mitigation.
• Collaborate closely with IT, Finance, Compliance, and Internal Control teams.

4. Risk & Compliance Management

• Identify and assess operational risks related to payment flows.
• Implement or strengthen first-level controls to ensure secure transaction processing.
• Contribute to ensuring compliance with regulatory and internal policy requirements.

5. Team Support & Knowledge Sharing

• Provide training and guidance to team members as needed.
• Act as the operational point of contact in the manager’s absence or on designated topics.
• Ensure the proper execution of administrative follow-ups, including reconciliations, dispute handling, and case tracking

• Minimum 5 years of experience in payment operations, ideally in a banking or financial institutional environment.
• Strong expertise in various payment schemes (e.g., SWIFT, SEPA, PACS).
• Solid knowledge of compliance, operational risk, and service quality standards.
• Highly organized with a strong sense of ownership, analytical thinking, and problem-solving skills.
• Excellent interpersonal and communication skills.
• Fluent in English, basic level in French; German is a plus.

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