Role: Payments Operations Graduate - Sydney CBD Office

Working Pattern: This role will require the candidate to be onsite 5 days per week in the office, and would be required to work a minimum of 38 hours per week. 

Work Rights Required: To be considered for this role, you must hold Australian Permanent Residency or Australian Citizenship, as we unfortunately cannot consider candidates on 485 Graduate Visas.

Are you passionate about providing exceptional client service and ensuring seamless financial transactions? Join our dynamic team at Ebury as a Payment Operations Graduate, where you'll play a vital role in facilitating client payments and working closely with other departments to ensure business efficiency. 

In this role, you will be responsible for the initial verification of client payments, ensuring compliance with our internal processes and service level agreements (SLAs). You'll assist in completing payment beneficiaries while actively helping clients navigate their transaction-related questions through email, phone, and chat. Your commitment to end-to-end ownership will shine as you take responsibility for assigned tasks, from creating detailed transaction reports to reconciling client funds and FX settlements across our extensive network of bank accounts.

You will investigate any unallocated or non-received funds, process manual funding for client trades, and verify payment statuses on third-party banking platforms, including SWIFT GPI. Your attention to detail will be crucial as you conduct updates on client information, communicate effectively with colleagues and supervisors, and escalate issues promptly when necessary.

Responsibilities: 

• Instruction and initial verification of client payments, in accordance with internal processes and in line with internal SLAs
• Completion of payment beneficiaries, in accordance with internal processes
• Help clients to resolve questions or issues regarding their transactions and payments, on email, phone and chat, with empathy and enthusiasm
• Take and act on instructions from clients interacting with Ebury offline, in accordance with internal processes
• Take responsibility for assigned tasks and demonstrate end to end ownership
• Creation and manual enrichment of transaction reporting files.
• Reconciliation of client funds, FX settlements  and internal cash movements sent and received across Ebury’s network of bank accounts.
• Investigation of unallocated and/or non-received funds, and rejection or escalation as required
• Funding client trades, where manual funding is required
• Check and confirm status of payments in third party banking and payment platforms, including SWIFT GPI
• Conduct basic updates on client information adhering to the relevant processes and procedures. 
• Communicate the status of tasks to colleagues, supervisors and managers, and escalate problems swiftly, as needed
• Adhere to all internal policies, processes and procedures
• Meeting quality standards and Adherence to SLAs

Requirements: 

• Bachelor degree holder in business or related discipline
• Practice good office etiquette through punctuality, attendance and behaviour
• Proactive, with the ability to work within strict time-frames and under pressure
• Diligent, with good attention to detail
• Good communication skills, both written and verbal in English 
• Co-operative, and comfortable working in a team environment
• Curious and eager to learn, and actively asks questions to confirm understanding of processes and procedures
• Motivated, with a desire to make Ebury a success
• Business fluent in written and spoken English. Fluency in Mandarin and Cantonese is nice to have but not a must. 

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