Who are we?
At OpenPayd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails-agnostic approach empowers any business to move and manage money globally - across both traditional rails and stablecoins — at scale, and in real time.
The OpenPayd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services – all via a single API.
A global network of licences alongside our best-in-class tech is why we're trusted by 800+ enterprise clients to process over €130 billion annually.
Working hours: the position requires work on shifts 8 hours a day between 06.00am-24.00, including weekends and holidays.
How will you add value to the OpenPayd journey:
Communicating directly with service providers regarding customers’ transactions/escalations
Helping Ops managers with liquidity movements and proper liquidity management
Creating internal and external reports based on transactions data
Communicating directly with customers on assigned responsibilities and tasks
Serving as first point of escalation of technical issues following the agreed internal processes
Communicating internally with other departments, following up on pending issues related to customer's requests
Acting as the Voice of Customer, collecting and escalating clients’ feedback accordingly to the Ops managers
Proactively identifying and sharing areas of improvement in the Operations processes and procedures.
The ideal candidate will have the following:
Excellent command of English (C1) is a must – both written and spoken
Previous experience in either an online payments or financial services environment (e-wallets, banking, online-processing)
Experience and understanding of cryptocurrency would be an asset.
Minimum 2 years experience in Payments / Customer Operations
Strong communication skills and interpersonal skills
Good multitasking, prioritization, and organizational skills
Good attention to details
Knowledge of Excel, Tableau or Salesforce will be considered an advantage
Our perks and benefits:
Health Insurance
MultiSport card subsidised – 10BGN deducted from salary
Discretionary Annual Bonus Scheme
Personal Training allowance
25 days annual leave plus bank holidays and an extra day for your birthday
Extended leave for long service
We’d like you to take a read of our
Talent Acquisition Privacy Notice which explains how we collect and process your personal data. Please read our notice carefully. By submitting the application button, we will consider that you aware of it.
We are looking forward to receiving your CV.
OpenPayd Talent Team
To all recruitment agencies: OpenPayd does not accept speculative agency resumes. Please do not forward resumes to our jobs alias, OpenPayd employees or any other company location. OpenPayd is not responsible for any fees related to unsolicited resumes. OpenPayd will only accept CV's from the partners with relevant agreement via the People and Talent team only.
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