Payments Administrator

We’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration. 

This is a full-time position based in Amersham. Initially, the role will require full-time office attendance during training before transitioning to a hybrid work model.

This is an exciting opportunity for a proactive and organised individual to join our Payments Team as a Payments Administrator. Working closely with the Payments Team Supervisor, you’ll play a key role in supporting the team’s smooth operation and ensuring excellent service delivery.

As a Payments Administrator, you’ll be at the heart of supporting our customers with their questions and ensuring they have a seamless experience. You’ll manage day-to-day tasks such as handling queries via email and phone, taking payments, and assisting customers with their questions about their private health payments and coverages. You’ll also play a key role in maintaining smooth operations within the team, from managing correspondence to supporting various administrative activities. This is a customer-focused role where your professional and friendly approach will help create a positive and efficient experience!

Requirements

This is a fantastic opportunity for an organised and detail-oriented professional to build on their existing skills and take on a role they can truly make their own. We’re seeking someone with a positive, can-do attitude who is ready to make a difference. The ideal candidate will have:

• A passion for customer service and professional telephone manner.
• An interest in working with people to good all-round IT skills, including proficiency in MS Office (excel).
• Strong organisational skills and a flexible approach to work.
• Previous office experience (preferred but not essential).

Benefits

Why You’ll Love Working with Us 

As a company, we’re passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.  

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect: 

• Diversity & Inclusion: We’re all different—and we love this about us. We provide an inclusive, safe, and welcoming environment to all Civicans, new and old. 

• Focus on Learning: There are heaps of opportunities to help you grow and be your best. We encourage you to drive your personal development and career.  

• Giving Culture: We encourage you to "give back" with benefits such as our Days of Difference leave, where you can volunteer for a charity of your choice. 

• Flexible Work: We have the technology and tools to support you working in our hybrid environment.