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Neo Group

Payment Specialist

Nairobi , Kenya
Remote

AI overview

Play a critical role in ensuring accurate payment processing and reconciliation while enhancing fraud prevention measures and maintaining communication with Mobile Network Operators.

As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.

Key Responsibilities

  • Ensure all transactions are processed efficiently and accurately.
  • Troubleshoot and resolve issues related to payments.
  • Ensuring accuracy in reconciling transactions while adhering to established procedures.
  • Providing a thorough explanation for any discrepancies in the Withdrawal and Collection accounts.
  • Timely submission of daily reports regarding any encountered issues.
  • Push pending transactions and withdrawal reversals.
  • Data gathering, reviewing and preparing Daily, Weekly and monthly reports .
  • Ensure daily balance from each Mobile Network Operator is accurate and well.
  • Prepare the overall and clean deposits and withdraw tracked or reported.
  • Monitoring daily transactions, identifying and recording any suspicious activity.
  • Conduct thorough investigations into all transactions to mitigate the risk of fraud or unauthorized activities.
  • Continuously track and follow up on all transactions, providing regular updates to the head of Department to ensure transparency and accountability.
  • Maintain communication with Mobile Network Operators and other stakeholders involved in collection and withdrawal transactions to facilitate smooth processes and address any issue promptly.
  • Reconcile discrepancies in transaction records on a regular basis and report findings to the head of Department for further action or resolution.
  • Completing assigned tasks on time, meeting deadlines and demonstrating the ability to work independently with minimal supervision
  • Reconciliation of all transactions from MNOs and our system
  • Any Duties assigned by Superior.

Requirements

  • Diploma or Bachelor’s degree in Finance, Business, or a related field.
  • Experience in payment processing, banking or financial operations.
  • Familiarity with payment gateways.
  • Strong analytical and problem-solving skills.
  • Proficiency in Excel and financial reporting tools.
  • Knowledge of AML, KYC and fraud prevention practices

Neo Group

Welcome to Neo Group – Where Growth and People Thrive!At Neo Group, our mission is crystal clear: we're driven to achieve profitability and expansion in every operating market we step into. But it's not just about the numbers; it's about fostering an environment where individuals flourish and grow. We're on a mission to establish our presence in as many regions as possible, all while ensuring that our team members are supported and empowered to reach their full potential.Our vision? To build a resilient global business that stands strong in the face of local market changes. We're committed to enhancing the quality of life and growth opportunities for everyone involved, from our employees to our partners and beyond.At the heart of everything we do are our core values: Trust, Development, Stability, People-First, and Accountability. These values aren't just words on a page – they're the guiding principles that shape our culture and drive our decisions every day.Join us at Neo Group, where we're not just building a business – we're building a community where growth and people come first.

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