Payment Operations Specialist

The Role

We are looking for a Payment Operations Specialist to innovate and grow with us in Portsmouth, NH/Hybrid or Remote if living in the U.S. on EST/CST Time Zones. 

Candidates for this position must be authorized to work in the United States on a Full-Time/Permanent basis for any employer without restriction. Visa Sponsorships or Transfers will not be provided for this position.

As a Payment Operations Specialist on the Funding Team your primary responsibilities include processing outbound supplier payments for our B2B payment network. This dynamic person will be responsible for processing domestic and foreign payment exceptions, ensuring check payments are managed and adjusted, handling international payment inquiries, inbox management, and critical daily processing for our bank partners, external Clients, and internal business associates.

The Payment Operations Specialist will leverage any and all resources required to effectively and efficiently complete all processing and Client communication on time.  

How you’ll contribute:

• Develop a deep understanding of Paymode payment processing, funding methods, Client trends, and business needs  

• Prioritize payment processing and Client delight within every assigned task  

• Collaborate with team members on innovation, process improvements, and problem solving  

• Utilize your sense of urgency during critical processing to ensure payments are delivered on time, every time  

• Analyze and assess Client payments and funding while providing succinct and clear communication internally and externally Perform additional ancillary tasks 

• Be able to work 10:30am – 7:30pm to support Operational tasks with occasional support at 8am – 5pm EST 

If you have the attributes, skills, and experience listed below, we want to hear from you!

• Prior experience in Treasury, Cash Management, Operations, or Banking 

• Propensity for team collaboration and positive attitude in the face of urgent, critical tasks 

• Excited to analyze situations, gain diverse skills, enhance work output, and engage in robust problem-solving with teammates.  

• You enjoy multi-tasking, learning multi-disciplinary skills, and thrive on learning new  

• Detail-oriented, organized, and able to make decisions with a sense of urgency based on known deadlines and Client Delight 

• Strong communication (verbal/written) and customer service skills  

• Ability to perform self-guided research using a variety of internal tools, phone, and email 

• Identify, improve, and follow existing policies and procedures while consistently applying them in daily duties 

• Be ready and willing to adapt to positive change in a dynamic, growing environment 

• Proficiency utilizing the Microsoft Office Suite, especially Excel 
• Bachelor’s degree in Accounting, Finance or Economics, etc. is preferred