Payment Operations Specialist

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12Go, being a part of  Travelier group, is the leading multimodal online travel agency based in Bangkok, Thailand. Founded in 2012, we offer train, flight, bus, and ferry tickets, as well as transfers, insurance, and other travel products globally.

We are looking for a reliable and process-oriented Payment Operations Specialist to join our Finance & Operations team. In this role, you will ensure accurate and timely payment processing for our supplier network, while maintaining high standards of compliance, documentation, and communication. You will work closely with suppliers to guide them through our financial systems, manage monthly payment cycles, and support ongoing supplier relationships with operational and analytical insights.

Providing trips for customers in almost 100 countries around the world, the Supply team represents more than 10 nationalities - if you're seeking a multicultural workplace and an exciting career, welcome aboard!

Requirements

• Fluency in English; additional languages are a strong advantage.

• Experience with Excel, Word, and online platforms.

• Strong attention to detail and organizational capabilities.

• Self-motivated, independent learner with a proactive mindset.

• Excellent interpersonal and communication skills to manage both internal and external stakeholders.

• Ability to handle multiple tasks and manage time effectively in a fast-paced environment.

• Strong problem-solving skills and a high level of accountability.

Responsibilities:

• Payment Processing & Documentation – Collect, verify, and organize payment-related documents including purchase requests, POs, invoices, and delivery records. Ensure accuracy, legitimacy, and completeness before initiating payments.

• Voucher & Schedule Management – Prepare payable vouchers and manage payment timelines. Maintain a monthly schedule and ensure timely execution of transactions.

• Supplier Support & Guidance – Act as a point of contact for suppliers regarding payment processes, providing clear guidance on system usage and documentation requirements.

• Issue Resolution – Identify and address discrepancies, resolve supplier payment issues in real time, and collaborate with internal teams to drive timely resolution.

• Relationship Management – Build and maintain positive supplier relationships, ensuring transparency and responsiveness throughout the financial cycle.

Benefits

• Engaging work on a product that enables millions of travelers to book their trips daily;

• Full-time remote working - 5 days week, 8 hours per day;
• Development opportunities (budget for self-paced learning, global training workshops, online English language classes, e-learning platforms);
• Internal growth and internal mobility opportunities;
• Competitive annual leave, sick leave, and public holidays;
• Annual company offsite in Thailand;

What should I do to dive into 12Go company culture?

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