Payment Operations Reconciliation Senior Specialist

We’re looking for a Senior Reconciliation Specialist to join our team in Austin. This role is a unique opportunity to have an impact on Wise’s mission, being a part of our international Operations team and helping save millions of people money.

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. 

Here’s what you’ll be contributing to:

• Perform and maintain high level execution of reconciliation related tasks 

  • Reconciliation of bank accounts

  • Payments and transactions reconciliation

  • Compensations reconciliation

  • Audit coordination

  • Other types of Payment Operations related reconciliation items

• Investigate, resolve (or, where needed, notify Payments or Technical team about the need to resolve) and escalate reconciliation discrepancies in a timely manner

• Work closely with Payments teams and ensure the correct processing of customer payments

• Perform month-end close activities and reporting to Finance

• Support building of reconciliation tooling and contribute towards making improvements to reconciliation flows and processes together with relevant Product and Engineering teams

This role will give you the opportunity to: 

• Make an Impact - You’ll help to identify and automate manual processes that complicate our customers’ lives, while increasing operational efficiency, driving us towards Mission Zero!

• Challenge Yourself - You’ll be working with teams that face complex situations. You get the chance to question the norm and drive to make things happen. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring.

• Inspire Teams - You’ll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with product, engineers and other operational teams to help solve our customer’s problems!

• Work Globally - You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better. 

• You have excellent written and verbal English skills. 

• You have basic excel skills and you are a fast learner. 

• You’re accurate and pay attention to details. You enjoy owning your work and taking charge on projects when needed. 

• You’re a clear and honest communicator, persuasive and adaptive to different audiences. 

• You are great working in an autonomous set up whilst being a part of the team and validate your own work when needed.

• You're comfortable with feedback and being part of a team where ideas are shared and openness is valued.

• You’re proactive and a great relationship builder.

• You are flexible with your work hours. We aim to help our global customers any time they need it, occasionally during weekends and holidays.

Some extra skills that would be great:

• You have relevant experience working in operations/reconciliation and have an interest for investigation of discrepancies .

• You’ve been a part of or have led cross functional projects that drive efficiency and scaling of manual work.

• You know how to use data to prioritize tasks that have the most impact.

• This is a hybrid position based in Austin, Texas, and is not remote.

• Must already be legally authorized to work in the US, as this role cannot support visas.

What We Offer

• RSU's in a rapidly growing company

• 25 days PTO, 15 sick days, 11 holidays, 5 compassionate leave days, 3 paid “Me” days and a paid volunteer day, annually

• A paid 6-week sabbatical leave after four years

• 18-weeks of paid parental leave, after a year with us

• 401k with up to a 4% employer match

• 2025 Austin BuiltIn Best Award winner for Best Places to Work and Best Large Places to Work

• An annual self-development budget

• Medical, dental, & vision insurance – including HSA and FSA options

• Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program

• Flexible working model – a mix of working from home and from the office after training.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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